Regional Operations SME — Process Excellence & Transformation

APM Terminals Gothenburg; Ciudad López Mateos; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Maersk is seeking a Regional Operations Subject Matter Expert (SME) to act as a trusted process authority across Americas. You will guide regional operations, align with global standards, and drive best-practice adoption while supporting complex issue resolution.

As a process expert, you will standardize methods across countries, monitor KPIs, and contribute to automation and Lean initiatives. This role requires 3–5 years in lead logistics or shared-service operations and strong English

Formación

• Bachelor's degree in Logistics, International Trade, Business Administration, Industrial Engineering, Supply Chain, or related field.
• 3–5 years in lead logistics, customer experience, supply chain, terminal, or shared-service operations; process expert or super user experience.
• Experience with ERP/operational systems, Excel, PowerPoint, Teams; Power BI is a plus.
• English level B2–C1 with ability to collaborate across countries.

Responsabilidades

• Support SCP migrations and implementation activities for new/existing customers, ensuring readiness and onboarding.
• Act as regional SME for assigned processes, systems and ways of working.
• Provide guidance on process execution, standards, controls, and business requirements.
• Drive standardization across countries while managing local exceptions.
• Monitor KPIs, service levels, quality indicators, and process compliance; coordinate corrective actions.
• Lead root-cause analysis and resolve complex operational issues and escalations.
• Maintain SOPs, work instructions, process maps, training materials, and knowledge docs.
• Support business transitions, new process implementations, system changes, and stabilization.
• Identify opportunities for automation and Lean Kaizen improvements.
• Facilitate training, coaching, and knowledge-sharing for users and teams.
• Partner with regional/global stakeholders to align priorities with customer needs.
• Support audits, governance reviews, and compliance with process documentation.

Conocimientos

KPI management

Root-cause analysis

Process governance

Continuous improvement

Stakeholder management

Cross-cultural collaboration

English communication

Educación

Bachelor's degree in Logistics

Herramientas

ERP systems

Microsoft Excel

PowerPoint

Teams

Power BI

Descripción del empleo

Maersk is seeking a Regional Operations Subject Matter Expert (SME) to act as a trusted process authority across Americas. You will guide regional operations, align with global standards, and drive best-practice adoption while supporting complex issue resolution.

As a process expert, you will standardize methods across countries, monitor KPIs, and contribute to automation and Lean initiatives. This role requires 3–5 years in lead logistics or shared-service operations and strong English