People Operations Team Lead

APM Terminals Gothenburg; Ciudad de México; Presencial; MXN 600.000 - 800.000; Jornada completa

Descripción de la vacante

A.P. Moller-Maersk is seeking a People Operations Team Lead to manage and develop a regional team across the Americas. You will oversee daily HR operations, ensure service excellence, and resolve employee inquiries while partnering with leaders to deliver strong employee experiences.

Ideal candidates have 5+ years in HR operations, experience in multinational settings, and proficiency with Workday. Travel to warehouses in Cuautitlán will be required as part of onboarding and workforce

Formación

• 5+ years of experience in HR Operations, Shared Services, or People Operations.
• Strong knowledge of HR processes across the employee lifecycle, preferably in logistics/warehousing/transportation.
• Experience in multinational, matrix organizations; familiarity with HR systems like Workday.
• Fluent English communication skills (written and verbal).
• Excellent leadership, stakeholder management, communication, and coaching skills.

Responsabilidades

• Lead, coach, and develop a high-performing team of People Advisors across the Americas.
• Oversee daily People Operations activities, ensuring service excellence and timely resolution of inquiries.
• Partner with People Partners and HR stakeholders to deliver seamless employee experiences and resolve complex HR matters.
• Drive continuous improvement through process optimization, automation, self-service adoption, and data-driven decisions.
• Support onboarding, performance management, job changes, employee relations, and offboarding with a customer-centric approach.

Conocimientos

HR Operations

Leadership

Stakeholder management

Fluent English

Herramientas

Workday

Descripción del empleo

People Operations Team Lead

We have a vision bigger than the ocean: to be a true integrator of container logistics by connecting and simplifying our customers’ supply chains. We rely on our people to make it happen. We’re taking a major step on this journey, carrying out a vital mission: supporting our employees so they can better support our customers.

What We Offer:

Exciting career opportunities with international reach to further expand your experience through our award-winning talent development initiatives focused on diversity. An energizing environment focused on innovation, designed to keep you motivated. A talented, genuinely diverse team guided by values that inspire passion and mutual support. A culture of equity, mutual respect, accountability, and care for our business and customers. A competitive compensation and benefits package for full-time employees. Globally recognized talent policies, consistently investing in personal and professional development. We value the diversity of our talent and always strive to hire the best person for the job. We’re proud of this and see it as a genuine source of strength for building high-performing teams.

Key responsibilities:

• Lead, coach, and develop a high-performing team of People Advisors across the Americas, fostering an inclusive and collaborative culture.
• Oversee daily People Operations activities, ensuring service excellence, process compliance, and timely resolution of employee and manager inquiries.
• Partner with People Partners, business leaders, and HR stakeholders to deliver seamless employee experiences and resolve complex HR matters.
• Drive continuous improvement through process optimization, automation, self-service adoption, and data-driven decision making.
• Support the full employee lifecycle, including onboarding, performance management, job changes, employee relations, and offboarding, while championing a customer-centric approach.

What we are looking for:

• 5+ years of experience in HR Operations, Shared Services, or People Operations, with 2+ years leading and developing teams.
• Strong knowledge of HR processes across the employee lifecycle, preferably within logistics, warehousing, transportation, or other operational environments.
• Experience working in multinational, matrix organizations and familiarity with Workday or similar HR systems.
• Fluent English communication skills (written and verbal) are required, with the ability to collaborate effectively with global stakeholders.
• Excellent leadership, stakeholder management, communication, and coaching skills, with a strong focus on employee and customer experience.
• Analytical, results-oriented, and adaptable professional with expertise in continuous improvement, change management, planning, and problem solving.
• Availability to travel and regularly visit warehouses and depots in Cuautitlán to support pre-onboarding activities, workforce initiatives, onboarding programs, and other People Operations priorities.

Learn More About Us.

A.P. Moller-Maersk is an integrated logistics company working to connect and simplify our customers’ supply chains. As a global leader in transportation services, we operate in 130 countries and employ around 70,000 people. Learn more about us at: https://www.maersk.com

We are committed to equal employment opportunities and provide reasonable accommodations to applicants with physical and/or mental disabilities. We value diversity and prohibit discrimination against any candidate based on race, color, gender, sex, age, religion, creed, nationality, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.