Regional Operations Leader: Partner Performance & Growth

Flix; México; Presencial; MXN 900.000 - 1.350.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from (M)Anywhere

Hybrid work model

Wellbeing support

Learning & Development

Mentoring Program

Descripción de la vacante

Flix in Mexico City is seeking a Regional Operations Manager to lead partner performance, drive KPIs, and coordinate cross-functional initiatives across Customer Service, Legal, Finance, and Network Planning. You will coach partners, drive improvements, and ensure compliant, high-quality operations.

The role requires 4+ years in operations, strong analytical skills, English proficiency, and willingness to travel frequently.

Formación

• Bachelor's degree in Business Administration, Logistics, Industrial Engineering, Transportation or a related field.
• 4 years of experience in operations, transportation, logistics, mobility, or service operations management.
• Experience managing external partners, suppliers, or operational stakeholders while driving performance and accountability.
• Strong analytical skills with experience using operational KPIs, Microsoft Excel, and reporting tools to support decision-making.
• Excellent communication, stakeholder management, and problem-solving skills, with the ability to influence without direct authority.
• Ability to work independently in a fast-paced environment, manage multiple priorities, and travel frequently across the assigned region.
• Preferred: Experience in passenger transportation, mobility, fleet operations, regulatory compliance, Lean/Continuous Improvement methodologies.
• Proficiency in English.

Responsabilidades

• Lead the operational performance of assigned Bus Partners, ensuring compliance with Flix standards and KPIs.
• Build partnerships by coaching, training, and supporting Bus Partners, drivers, and stakeholders.
• Coordinate cross-functional initiatives with Customer Service, Network Planning, Legal, Finance, and other teams.
• Monitor service quality through KPIs, field inspections, audits, and performance reviews.
• Manage operational incidents, regulatory compliance, and corrective action plans.
• Source, evaluate, and manage operational suppliers supporting new routes and fleet readiness.
• Analyze performance using Flix systems to identify opportunities and optimize processes.

Conocimientos

Operational KPI tracking

Stakeholder management

Analytical thinking

Travel readiness

Problem-solving

Educación

Bachelor's degree in Business Administration

Herramientas

Microsoft Excel

Reporting tools

Descripción del empleo

Flix in Mexico City is seeking a Regional Operations Manager to lead partner performance, drive KPIs, and coordinate cross-functional initiatives across Customer Service, Legal, Finance, and Network Planning. You will coach partners, drive improvements, and ensure compliant, high-quality operations.

The role requires 4+ years in operations, strong analytical skills, English proficiency, and willingness to travel frequently.