Regional Operations Specialist

Flix; México; Presencial; MXN 900.000 - 1.350.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from (M)Anywhere

Hybrid work model

Wellbeing support

Learning & Development

Mentoring Program

Descripción de la vacante

Flix in Mexico City is seeking a Regional Operations Manager to lead partner performance, drive KPIs, and coordinate cross-functional initiatives across Customer Service, Legal, Finance, and Network Planning. You will coach partners, drive improvements, and ensure compliant, high-quality operations.

The role requires 4+ years in operations, strong analytical skills, English proficiency, and willingness to travel frequently.

Formación

• Bachelor's degree in Business Administration, Logistics, Industrial Engineering, Transportation or a related field.
• 4 years of experience in operations, transportation, logistics, mobility, or service operations management.
• Experience managing external partners, suppliers, or operational stakeholders while driving performance and accountability.
• Strong analytical skills with experience using operational KPIs, Microsoft Excel, and reporting tools to support decision-making.
• Excellent communication, stakeholder management, and problem-solving skills, with the ability to influence without direct authority.
• Ability to work independently in a fast-paced environment, manage multiple priorities, and travel frequently across the assigned region.
• Preferred: Experience in passenger transportation, mobility, fleet operations, regulatory compliance, Lean/Continuous Improvement methodologies.
• Proficiency in English.

Responsabilidades

• Lead the operational performance of assigned Bus Partners, ensuring compliance with Flix standards and KPIs.
• Build partnerships by coaching, training, and supporting Bus Partners, drivers, and stakeholders.
• Coordinate cross-functional initiatives with Customer Service, Network Planning, Legal, Finance, and other teams.
• Monitor service quality through KPIs, field inspections, audits, and performance reviews.
• Manage operational incidents, regulatory compliance, and corrective action plans.
• Source, evaluate, and manage operational suppliers supporting new routes and fleet readiness.
• Analyze performance using Flix systems to identify opportunities and optimize processes.

Conocimientos

Operational KPI tracking

Stakeholder management

Analytical thinking

Travel readiness

Problem-solving

Educación

Bachelor's degree in Business Administration

Herramientas

Microsoft Excel

Reporting tools

Descripción del empleo

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

The Operations team is responsible for ensuring the safe, reliable, and high-quality execution of Flix services across Mexico. As a Regional Operations Manager, you will work closely with Bus Partners and cross-functional teams to drive operational excellence, ensure compliance with Flix standards, and support the continuous growth of our network.

About the Role

• Lead the operational performance of assigned Bus Partners, ensuring compliance with Flix operational standards and achievement of operational KPIs.
• Build strong partnerships by providing continuous coaching, training, and operational support to Bus Partners, drivers, and operational stakeholders.
• Coordinate cross-functional initiatives with Customer Service, Network Planning, Legal, Finance, and other internal teams to ensure seamless operations.
• Monitor service quality through operational KPIs, field inspections, audits, and performance reviews, driving continuous improvement initiatives.
• Manage operational incidents, regulatory compliance, and corrective action plans to ensure safe and reliable operations.
• Source, evaluate, and manage operational suppliers while supporting new route launches, fleet readiness, and network expansion.
• Analyze operational performance using Flix systems and reporting tools to identify improvement opportunities and optimize processes.

About You

• Bachelor's degree in Business Administration, Logistics, Industrial Engineering, Transportation or a related field.
• 4 years of experience in operations, transportation, logistics, mobility, or service operations management.
• Experience managing external partners, suppliers, or operational stakeholders while driving performance and accountability.
• Strong analytical skills with experience using operational KPIs, Microsoft Excel, and reporting tools to support decision-making.
• Excellent communication, stakeholder management, and problem-solving skills, with the ability to influence without direct authority.
• Ability to work independently in a fast-paced environment, manage multiple priorities, and travel frequently across the assigned region.
• Preferred: Experience in passenger transportation, mobility, fleet operations, regulatory compliance, Lean/Continuous Improvement methodologies.
• Proficiency in English.

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!