Quote-to-Cash Billing Specialist

EPIND Epicor India; Monterrey; Presencial; MXN 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Wellness

Career Development

Education Support

Inclusive Workplace

Work-Life Balance

Global Mobility

Descripción de la vacante

Epicor in Monterrey, Mexico is seeking a Quote to Cash Analyst to manage the quote-to-order workflow, from CRM and CPQ to licensing and entitlement tools, including data administration and user support.

You will act as the primary billing contact, research and resolve discrepancies, process adjustments, reconcile accounts, and collaborate across Finance, Order Management, Sales, and Success teams to ensure accurate billing and timely month-end close.

Formación

• Strong analytical and problem-solving skills with the ability to research, interpret, and resolve complex account issues.
• Working knowledge of billing operations, invoicing, account reconciliations, credits, rebills, and customer account management.
• Excellent customer service and communication skills with the ability to manage internal stakeholders professionally and effectively.
• Experience working with CRM and ticketing platforms; Salesforce (SFDC) and ServiceNow experience preferred.

Responsabilidades

• Serve as the primary point of contact for internal billing support by responding to and resolving billing-related tickets within established service level agreements.
• Research and resolve complex billing discrepancies by analyzing customer accounts, invoices, contracts, payment history, and supporting documentation.
• Process billing adjustments including credits, rebills, invoice corrections, and other account maintenance activities while ensuring compliance with company policies.
• Perform customer account reconciliations to identify discrepancies, validate balances, and ensure billing accuracy.
• Partner with Collections, Customer Success, Sales, Order Management, Finance, and other cross-functional teams to resolve customer account issues efficiently.
• Maintain accurate documentation of research, resolutions, and billing transactions within ticketing and billing systems.
• Identify recurring billing issues and recommend process improvements that enhance operational efficiency and customer satisfaction.
• Support month-end close activities and other operational initiatives by ensuring billing tasks are completed accurately and on time.

Descripción del empleo

Epicor in Monterrey, Mexico is seeking a Quote to Cash Analyst to manage the quote-to-order workflow, from CRM and CPQ to licensing and entitlement tools, including data administration and user support.

You will act as the primary billing contact, research and resolve discrepancies, process adjustments, reconcile accounts, and collaborate across Finance, Order Management, Sales, and Success teams to ensure accurate billing and timely month-end close.