Quote-to-Cash Billing Analyst

EPIND Epicor India; Monterrey (Batáquez); Híbrido; MXN 300.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Internal mobility

Career development

Education support

Inclusive workplace

Work-life balance

Global mobility

Descripción de la vacante

Epicor is seeking a Quote to Cash Analyst to manage the quote-to-order workflow, from CRM and CPQ to billing, licensing, and data administration. You will support internal and external inquiries, resolve discrepancies, and ensure accurate transactions across systems.

You will collaborate with Billing, Collections, Sales, and Order Management teams, document investigations, drive process improvements, and support month-end close.

Formación

• Strong analytical and problem-solving skills with the ability to research, interpret, and resolve complex account issues.
• Working knowledge of billing operations, invoicing, account reconciliations, credits, rebills, and customer account management.
• Excellent customer service and communication skills with the ability to manage internal stakeholders professionally and effectively.

Responsabilidades

• Serve as the primary point of contact for internal billing support by responding to and resolving billing-related tickets within established service level agreements.
• Research and resolve complex billing discrepancies by analyzing customer accounts, invoices, contracts, payment history, and supporting documentation.
• Process billing adjustments including credits, rebills, invoice corrections, and other account maintenance activities while ensuring compliance with company policies.
• Perform customer account reconciliations to identify discrepancies, validate balances, and ensure billing accuracy.
• Partner with Collections, Customer Success, Sales, Order Management, Finance, and other cross-functional teams to resolve customer account issues efficiently.
• Maintain accurate documentation of research, resolutions, and billing transactions within ticketing and billing systems.
• Identify recurring billing issues and recommend process improvements that enhance operational efficiency and customer satisfaction.
• Support month-end close activities and other operational initiatives by ensuring billing tasks are completed accurately and on time.

Conocimientos

Billing analysis

CRM data handling

Data accuracy

Stakeholder communication

Salesforce (SFDC)

Herramientas

Salesforce (SFDC)

ServiceNow

Descripción del empleo

Epicor is seeking a Quote to Cash Analyst to manage the quote-to-order workflow, from CRM and CPQ to billing, licensing, and data administration. You will support internal and external inquiries, resolve discrepancies, and ensure accurate transactions across systems.

You will collaborate with Billing, Collections, Sales, and Order Management teams, document investigations, drive process improvements, and support month-end close.