Quote-to-Cash Analyst: Billing & Revenue Optimization

Epicor Software Corp; Monterrey; Presencial; MXN 420.000 - 620.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Wellness

Internal mobility

Career development

Education support

Inclusive workplace

Work-life balance

Global mobility

Descripción de la vacante

Epicor Software Corp in Monterrey is seeking a Quote to Cash Analyst to manage billing workflows from CRM through to licensing and entitlement tools. You will act as the main billing contact, resolve discrepancies, and coordinate with cross-functional teams to ensure accurate invoicing and timely processes.

The role requires 3+ years of relevant experience and a Bachelor’s degree in Business, Finance, or Accounting.

Formación

• 3+ years of applicable experience in billing or quote-to-cash
• Bachelor’s degree in Business, Finance, Accounting, or related fields (or equivalent experience)
• Preferred experience with Salesforce CPQ, Salesforce Billing, ServiceNow, and Enterprise ERP or billing systems
• Proficiency with Microsoft Excel for data analysis, reconciliations, and reporting
• Experience with CRM and ticketing platforms (Salesforce SFDC and ServiceNow preferred)

Responsabilidades

• Serve as primary contact for internal billing support and resolve tickets within SLAs
• Research and resolve complex billing discrepancies by analyzing accounts, invoices, and history
• Process billing adjustments including credits, rebills, and invoice corrections
• Perform customer account reconciliations to validate balances and billing accuracy
• Collaborate with Collections, Customer Success, Sales, Order Management and Finance to resolve issues
• Maintain documentation of research, resolutions and billing transactions in systems
• Identify recurring billing issues and recommend process improvements
• Support month-end close activities and other billing initiatives

Conocimientos

Analytical thinking

Customer service

Communication skills

Time management

Quote-to-cash knowledge

Billing operations

Cross-functional collaboration

Educación

Bachelor's degree in Business/Finance/Accounting

Herramientas

Salesforce SFDC

ServiceNow

Salesforce CPQ

Salesforce Billing

ERP systems

Excel

Descripción del empleo

Epicor Software Corp in Monterrey is seeking a Quote to Cash Analyst to manage billing workflows from CRM through to licensing and entitlement tools. You will act as the main billing contact, resolve discrepancies, and coordinate with cross-functional teams to ensure accurate invoicing and timely processes.

The role requires 3+ years of relevant experience and a Bachelor’s degree in Business, Finance, or Accounting.