Quality & Employee Development Leader

Global Excel Management Inc.; Ciudad de México; On-site; MXN 450,000 - 650,000; Full time

Job summary

Global Excel Management Inc. seeks a Team Leader - Quality & Employee Development to guide a team of Quality & Employee Development Coaches in audits, coaching, training, and performance improvement across operations.

You will ensure quality practices, translate process changes into training materials, monitor performance, and partner with department leaders and CIPs to implement practical solutions for ongoing improvement.

Qualifications

• University or college degree preferred, or equivalent work experience.
• Minimum of 3-5 years of experience in quality assurance, coaching, training, employee development, operations, or related roles.
• Minimum of 1-2 years of leadership, supervisory, team lead, or people-management experience.
• Experience developing or supporting QA tools, coaching materials, training content, job aids, or reference documentation.
• Experience working with operational leaders, process improvement teams, or cross-functional stakeholders.

Responsibilities

• Lead and support a team of Quality & Employee Development Coaches in audits, coaching, training, and performance improvement activities across operations.
• Ensure quality review practices, training materials, and employee development align with business needs and are completed effectively and on time.
• Collaborate with Department Leaders and Continuous Improvement Partners to translate new or revised processes into training and coaching content.

Skills

Leadership

Coaching

Employee development

Communication

Analytical skills

Process improvement

Team collaboration

Documentation

Organizational skills

Independence

Education

Degree or equivalent work experience

Tools

Microsoft Office

Job description

Global Excel Management Inc. seeks a Team Leader - Quality & Employee Development to guide a team of Quality & Employee Development Coaches in audits, coaching, training, and performance improvement across operations.

You will ensure quality practices, translate process changes into training materials, monitor performance, and partner with department leaders and CIPs to implement practical solutions for ongoing improvement.