Quality Audit & Development Associate I

Global Excel Management Inc.; Ciudad de México; On-site; MXN 201,000 - 312,000; Full time

Job summary

Global Excel Management Inc. seeks an entry-level Quality & Development Coach I to support quality audits and documentation, identify trends, and relay findings to leadership for follow-up. This role emphasizes audit execution and trend identification, with limited coaching or training responsibilities.

Ideal candidates have a college diploma or degree and 1–2 years of relevant operational experience, plus strong written and verbal communication in English and Spanish.

Qualifications

• College diploma or degree preferred.
• 1–2 years of relevant operational experience preferred.
• Strong record of quality, accuracy, professionalism, and service delivery.
• Clear written and verbal communication skills.

Responsibilities

• Perform quality audits and document results.
• Identify recurring trends and elevate concerns accordingly.
• Share findings with leadership for follow-up and action.
• Support service quality and operational consistency; assist with audits as needed.

Skills

Audit execution

Attention to detail

Pattern identification

Written communication

Organization & timeliness

Education

College diploma or degree

Tools

Microsoft Office

Job description

Global Excel Management Inc. seeks an entry-level Quality & Development Coach I to support quality audits and documentation, identify trends, and relay findings to leadership for follow-up. This role emphasizes audit execution and trend identification, with limited coaching or training responsibilities.

Ideal candidates have a college diploma or degree and 1–2 years of relevant operational experience, plus strong written and verbal communication in English and Spanish.