QA Analyst – Elevate Interaction Quality (Profit Sharing)

Confie; Tijuana; Presencial; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Christmas bonus

Savings fund

Profit sharing (PTU)

Extra paid days off

Private medical insurance and prophyl

Friendly work environment

Financing and discounts at local餐厅和咖啡店

Descripción de la vacante

Confie is seeking a Quality Assurance Analyst to ensure the highest quality standards across inbound, outbound, and side-by-side interactions. The role involves evaluating calls, chats, emails, and claims, providing coaching, and identifying defects in the production process.

You will lead quality talks for new hires and participate in calibration sessions. Requirements include advanced English, 1.5 years in audits/tests/risks, and knowledge of Windows Office; SQL and Tableau are desirable.

Formación

• Advanced English level required.
• Experience: Audits / Test / Risks / Sampling – 1.5 years.
• Desirable knowledge in SQL and Tableau.
• Windows Office suite knowledge (Word, Excel, PowerPoint).

Responsabilidades

• Evaluate inbound, outbound, and side-by-side interactions.
• Provide feedback and coaching according to company standards.
• Identify and remedy defects within the production process.
• Lead Quality Talks for new hires and cross trainees.
• Participate in call listening and calibration sessions.
• Attend and participate in all appropriate meetings.
• Ensure user expectations are met during testing.

Conocimientos

Advanced English level

Audits / Test / Risks / Sampling

Educación

University/ College (Desirable)

Herramientas

Windows Office (Word, Excel, PowerPoint)

SQL

Tableau

Descripción del empleo

Confie is seeking a Quality Assurance Analyst to ensure the highest quality standards across inbound, outbound, and side-by-side interactions. The role involves evaluating calls, chats, emails, and claims, providing coaching, and identifying defects in the production process.

You will lead quality talks for new hires and participate in calibration sessions. Requirements include advanced English, 1.5 years in audits/tests/risks, and knowledge of Windows Office; SQL and Tableau are desirable.