QA Analyst

Datamark, Inc.; Chihuahua; Presencial; MXN 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive legal benefits

Cafeteria

Weekly payments

Paid training

Descripción de la vacante

Datamark, Inc. is seeking a dedicated QA Analyst for its Contact Center in Chihuahua, Mexico. This critical role involves analyzing requirements and executing testing plans to improve processes, products, and services. Ideal candidates should have strong analytical skills, experience in QA methodologies, and excellent communication abilities. Benefits include comprehensive legal benefits, cafeteria services, weekly payments, and paid training.

Formación

• High School Diploma; Bachelor's preferred in Business or related field.
• Experience in a QA Analyst role with proven process improvement skills.
• Strong knowledge of QA methodologies and tools.

Responsabilidades

• Monitor performance and implement improvement plans.
• Prepare quality reports by analyzing information and trends.
• Maintain records of QA activities and identified issues.
• Collaborate with other departments to resolve QA issues.
• Participate in evaluations and calibrations.

Conocimientos

Analytical skills

Attention to detail

Communication skills

QA methodologies

Proficiency in Microsoft Excel

Educación

High School Diploma

Bachelor’s degree in Business or related field

Descripción del empleo

DATAMARK, Inc. is looking for a dedicated and detail-oriented QA Analyst for Contact Center to join our quality assurance team. As a prominent provider of business process outsourcing solutions, we are committed to ensuring that our services meet the highest standards of quality. The QA Analyst will play a vital role in assessing and improving our processes, products, and services to ensure customer satisfaction.

In this position, the QA Analyst will be responsible for analyzing requirements, creating and executing test plans, identifying defects, and ensuring that deliverables meet specified quality standards. The ideal candidate will have strong analytical skills, a keen eye for detail, and a deep understanding of QA methodologies and tools.

Responsibilities

• Demonstrates complete familiarity with all aspects of quality of Contact Center activities such as calls and other channels of interaction including performance, professionalism, ethical standards, policies, guidelines, and procedures.
• Monitors contact-center performance, working with supervisors to implement improvement plans.
• Prepares quality reports by collecting, analyzing, and summarizing information and trends.
• Maintains all records of QA activities, including QA-identified issues.
• Collaborates with Training and Compliance, and other departments, to direct QA issues to appropriate existing channels for investigation and resolution.
• Participates in periodic calibrations, as well as quarterly center evaluation programs.
• Stay up to date with industry best practices and emerging technologies related to quality assurance.

Qualifications

• High School Diploma, Bachelor’s degree or higher in Business or related field preferred
• Experience in a QA Analyst role or similar position with a proven experience in implementing process/quality improvement tools and techniques
• Strong knowledge of QA methodologies, tools, and processes
• Excellent verbal and written communication skills
• Proficiency in Microsoft Excel

Benefits

• Todas las prestaciones de ley
• Cafeteria
• Pago semanal
• Capacitacion pagada