Quality Assurance Associate I — Customer Experience

Global Payments Inc.; Ciudad de México; Presencial; MXN 200.880 - 357.120; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career growth

Learning opportunities

Inclusive team

Community involvement

Employee assistance program

Global recognition

Descripción de la vacante

Global Payments is seeking a Quality Control Specialist to ensure customer interactions meet our high standards. You’ll evaluate conversations against defined quality criteria, deliver constructive feedback, and partner with service teams to improve performance and client satisfaction.

This role emphasizes accuracy, reporting, and continuous improvement within a collaborative team, contributing to service excellence and the overall quality journey at a global payments leader.

Formación

• High school diploma or equivalent.
• Strong attention to detail with the ability to evaluate information accurately and consistently.
• Effective verbal and written communication skills, with the confidence to provide constructive feedback.
• A customer focused mindset and a passion for delivering high quality experiences.
• Strong organizational skills and the ability to manage priorities while maintaining accuracy.
• A collaborative approach and willingness to learn, grow and contribute as part of a team.

Responsabilidades

• Evaluate customer interactions against quality standards and identify opportunities to improve the customer experience.
• Deliver meaningful feedback that strengthens CSR performance and outcomes for cardholders.
• Create visibility into quality trends by maintaining accurate scoring, reporting and performance tracking.
• Influence continuous improvement by identifying recurring themes and opportunities that enhance service consistency.
• Build strong partnerships with customer service teams to encourage quality focused behaviors and reinforce best practices.
• Contribute to client confidence by ensuring quality reviews are completed accurately, consistently and in line with requirements.
• Strengthen operational effectiveness by supporting quality initiatives, reporting activities and process improvements.
• Maintain service continuity by stepping in to address customer inquiries when needed.

Conocimientos

Attention to detail

Verbal communication

Written communication

Customer focus

Organizational skills

Team collaboration

Educación

High school diploma

Descripción del empleo

Global Payments is seeking a Quality Control Specialist to ensure customer interactions meet our high standards. You’ll evaluate conversations against defined quality criteria, deliver constructive feedback, and partner with service teams to improve performance and client satisfaction.

This role emphasizes accuracy, reporting, and continuous improvement within a collaborative team, contributing to service excellence and the overall quality journey at a global payments leader.