Product Owner: Operations & Client Reporting

Citigroup; Ciudad de México; On-site; MXN 180,000 - 300,000; Full time

Job summary

Citigroup in Mexico City is seeking an entry-level Ops Sup Analyst 1 to provide day-to-day operations support, including record maintenance, account setup, and coordination with the Core Team. You will liaise with relationship managers, project managers, custodians and clients to ensure process adherence.

The role emphasizes governance, risk awareness, and accurate documentation, with training and exposure to regulatory requirements.

Qualifications

• Previous relevant experience preferred.
• Proficient in Microsoft Office.
• General knowledge of client reporting across the industry and competitors.
• Working knowledge of SQL environments and database queries.
• Strong organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Clear written and verbal communication skills.

Responsibilities

• Perform business analysis and document current and future state of client reports and advices.
• Provide regular status updates and create presentations for steering committee updates.
• Collaborate with Legal & Compliance to obtain sign-off on regulatory requirements.
• Act as liaison between stakeholders and technology and advise on priorities and risks.
• Create and facilitate training sessions and write test scripts.
• Manage project plans and coordinate follow-ups across departments.
• Support multiple projects delivering regulatory client deliverables.

Skills

Written and verbal communication

Time management

Problem-solving

Organization

Team collaboration

Education

Bachelor's degree/University degree or equivalent experience

Tools

SQL

Jira

Excel

APIs basics

Job description

Citigroup in Mexico City is seeking an entry-level Ops Sup Analyst 1 to provide day-to-day operations support, including record maintenance, account setup, and coordination with the Core Team. You will liaise with relationship managers, project managers, custodians and clients to ensure process adherence.

The role emphasizes governance, risk awareness, and accurate documentation, with training and exposure to regulatory requirements.