Analista de Dados Júnior – Relatórios e Produto

Citigroup Inc.; Ciudad de México; On-site; MXN 320,000 - 520,000; Full time

Job summary

Citigroup Inc. in Mexico City is seeking a Service Analyst 2 to support workflow analysis across the Customer Service function, ensuring accurate reporting and compliance with product lines.

Responsibilities include designing and analyzing moderately complex reports, writing specifications for new report programs, and developing MIS and dashboards to satisfy management needs. Qualifications require 0–2 years in a related role, a Bachelor’s degree, and strong verbal and written communication;

Qualifications

• Bachelor's degree or equivalent.
• 0–2 years in a related role.
• Ability to exchange information clearly.
• Strong verbal and written communication skills.

Responsibilities

• Design and analyze moderately complex reports to satisfy management requirements.
• Write specifications for new report programs, spreadsheets and other devices to produce reports.
• Develop and prepare reports and records relating to a particular project.
• Provide basic assistance within a specific section of the Customer Service function.
• Develop and maintain working knowledge of industry practices and standards.
• Recommend actions to resolve identified problems; ensure compliance with laws and policies.
• Assess risk in business decisions and drive compliance with Citi policies.

Skills

Report design

Verbal communication

Written communication

Analytical thinking

Unbiased judgment

Education

Bachelor's degree

Tools

SQL basics

MS Excel

Job description

Citigroup Inc. in Mexico City is seeking a Service Analyst 2 to support workflow analysis across the Customer Service function, ensuring accurate reporting and compliance with product lines.

Responsibilities include designing and analyzing moderately complex reports, writing specifications for new report programs, and developing MIS and dashboards to satisfy management needs. Qualifications require 0–2 years in a related role, a Bachelor’s degree, and strong verbal and written communication;