Process Developer-Accounts Receivable Analyst
Genpact
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Descripción de la vacante
Arrow Electronics in Guadalajara is seeking a Collections / Accounts Receivable Associate to manage payment collection and negotiate plans. You will handle inbound/outbound calls, resolve disputes, and coordinate with sales to review orders and releases.
The role requires 1–2 years of experience, strong negotiation and English fluency, and solid Excel skills. Hybrid work and comprehensive benefits are offered to support a stable AR operations team.
Formación
- 1–2 years of experience in collections or AR roles.
- Strong negotiating abilities.
- Excellent verbal and written communication; fluent in English.
- Ability to work independently with minimal guidance.
- Ability to build and maintain effective client relationships.
- Demonstrated proficiency with Microsoft Excel.
Responsabilidades
- Take inbound and outbound calls to collect payments and negotiate payment plans.
- Identify reasons for non-payment and follow up on disputes; collect outstanding balances.
- Take action on accounts (credit holds, collections, holding orders).
- Collaborate with sales across US, Canada and international teams to review orders and set release limits based on research.
Conocimientos
Herramientas
Descripción del empleo
**Position:**
Collections / Accounts Receivable Associate l
**Job Description:**
At Arrow, Finance, Accounting & Collections is more than managing numbers – it's about enabling smart decisions that drive our business forward. Our teams partner across the organization to provide insights, improve processes, manage risk, and support the investments that help shape the future of technology.
Arrow Electronics is looking for a collections professional to join our team in Guadalajara! This position is part of our Credit and Collections team and will work with Arrow customers to provide them with options for payment collection. This individual will be empowered to make business decisions within set guidelines to best assist customers and find payment solutions that will maintain positive business relationships.
- Take inbound and outbound calls to collect payment from customers, negotiate payment plans, obtain proper approvals for selected payment solution
- Work with customers to determine reason(s) for non-payment of invoices for new cases; follow up on disputes that have already been researched and collect outstanding balance if applicable
- Take appropriate action on accounts such as credit holds, placement with collections, holding orders, etc.
- Collaborate with sales teams across the United States, Canada and international members and customers to review order release and customer master files; release orders as appropriate and set a limit to order releases based on research and analysis
- 1-2 years of experience
- Strong negotiating abilities
- Excellent verbal and written communication; fluent in English
- Ability to work independently with little or no guidance
- Ability to build and maintain effective business relationships with clients
- Demonstrated experience and proficiency with Microsoft Excel
- Experience with Oracle or other ERP systems
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days, sick days and holidays
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Wellbeing program for all employees
- Growth Opportunities, and more!
$19,991.67 - $25,773.41 MXN Monthly
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
MX-JAL-Tlaquepaque, Mexico (Guadalajara office)
Full time
Accounting/Finance
**Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.**
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico ( )
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
As part of our expansive IBM team, you will be collaborating with over 60 FP&A (Financial Planning & Analysis) analysts, working for a premier entity in the semiconductor sector that anticipates robust double‑digit growth over the forthcoming five years. In this role, you will be an integral member of our client's finance and operations team, contributing to a variety of vital processes including expenditure control, capital expenditure management, manufacturing and inventory budgeting and forecasting, revenue and cost analysis, and more.
You will be joining a Center of Excellence that fosters your professional development, encourages teamwork and collaboration, and champions continuous process enhancement and innovation.
By becoming part of this team, you will cultivate key competencies such as enhanced communication skills, derived from regular interactions with the supported business. The dynamic nature of serving a rapidly expanding client will present you with complex scenarios, thereby sharpening your problem‑solving acumen and stress management techniques. Your daily engagement with diverse stakeholders will bolster your teamwork abilities, ultimately propelling you towards becoming a high‑performing and influential financial analyst.
As a key member of the financial team, you will be responsible for managing and maintaining accounting and financial systems, ensuring accuracy and efficiency in data processing. Your duties will include downloading and uploading financial data, setting up systems and templates in SAP, and performing system maintenance, including tie‑outs. You will develop essential financial reporting, support forecasting, budgeting, and closing cycles, and conduct thorough data analyses to assist in periodic financial and operational reviews. Additionally, you will play a vital role in the financial planning process at the department level, contributing to budgets, forecasts, capital planning, and long‑term financial strategies. Your responsibilities will also encompass performing gap analyses, calculating capex and depreciation expenses, collecting necessary financial information from various internal stakeholders, and preparing, documenting, and recording journal entries in alignment with accounting policies.
- The ideal candidate will have 1.5 to 3 years of experience in Financial Planning & Analysis (FP&A) and accounting processes, including exposure to forecasting and budgeting within a company's P&L.
- They should have foundational knowledge of financial and accounting analysis to support business unit decision‑making, along with a basic understanding of Generally Accepted Accounting Principles (GAAP), tax regulations, and internal control requirements.
- Familiarity with spreadsheets and databases is important, with proficiency in Excel and office management tools being a plus.
- The role calls for analytical thinking, problem‑solving skills, and adaptability to new challenges.
- Candidates should be able to work independently while also collaborating effectively within a team setting and managing deadlines.
- A good English level is required, and the position is based in Guadalajara, operating in a hybrid work mode.
- Financial Systems
- Financial Sciences
- Financial Accounting
IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Technology and innovation organization FP&A Financial Analyst
This role is responsible for leading and advising on critical business initiatives, overseeing analysts across finance sub‑functions and geographies/organizations. The role is responsible for driving financial management by analyzing, reporting, and reconciling financial and operational results. The role drives process improvements, provides expert counsel, represents the business unit/organization, and mentors lower‑level employees, contributing to operational and strategic success.
- Leads and advises on the most crucial business initiatives, leading several analysts across sub‑functions within finance and across geographies/organizations.
- Supports the business in ensuring that capital strategies are operationally supported and strategically focused to secure the greatest return on investment for the global company.
- Performs highly complex financial analysis for a financial function or business, utilizing a unique understanding of the business to achieve objectives effectively.
- Collaborates with business leaders to guide and influence long‑term and strategic decision‑making.
- Drives process improvements and policy development initiatives that impact the function globally.
- Provides information and counsel in the areas of controls, budgeting, and planning, return on investment decisions, and the development of overall business plans and strategies.
- Represents the business unit during cross‑regional or cross‑functional planning processes.
- Contributes innovative ideas and may lead large cross‑functional teams, exercising independent judgment to solve unique and complex problems impacting the business.
- Acts as a functional manager within area of expertise, developing strategy and setting functional policy and direction.
- Provides mentorship and guidance to lower‑level employees, thus ensuring the realization of operational and strategic plans.
Four‑year or Graduate Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 10+ years of work experience, preferably in financial management, internal audit, accounting, or a related field.
Certified Financial Analyst (CFA)
- Accounting
- Auditing
- Automation
- Corporate Finance
- Data Analysis
- Economics
- Finance
- Financial Analysis
- Financial Modeling
- Financial Planning
- Financial Services
- Financial Statements
- Generally Accepted Accounting Principles
- Internal Controls
- Investments
- Key Performance Indicators (KPIs)
- Process Improvement
- Profit And Loss (P&L) Management
- SAP Applications
- Variance Analysis
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Impacts large functions and leads large, cross‑division functional teams or projects.
Provides highly innovative solutions to complex problems within established policy.
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job‑related knowledge, skills, and experience.
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4‑12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave (US benefits overview ( )
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Finance
Full time
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