Prescription Support Specialist – Guadalajara (On-Site)

Helpware Inc; Región Centro; On-site; MXN 183,000 - 219,000; Full time

Benefits offered by this job

8% Savings Fund

Food vouchers

Major Medical Insurance

Paid training

Full law benefits

Job summary

Helpware Inc in Guadalajara (On-Site) is seeking a Customer Service Representative to assist patients with prescriptions, insurance coverage, and delivery status. You will work across pharmacies, insurers, and internal teams to ensure smooth processing and clear guidance for customers.

The role requires at least 1 year in customer service, strong English, and the ability to handle inquiries by phone. On-site work is required with comprehensive benefits and training provided.

Qualifications

• At least 1 year of customer service experience.
• Strong English communication skills.
• Comfortable speaking with customers by phone.

Responsibilities

• Provide support to patients via phone, email, and text.
• Review prescription orders and explain status, coverage, and steps.
• Proactively contact patients to resolve issues delaying orders.
• Coordinate with pharmacies, insurers, and internal teams to move prescriptions forward.
• Guide patients through the platform to maximize available services.
• Translate complex healthcare processes into clear, simple steps.
• Navigate multiple systems to research issues and find solutions.
• Handle challenging conversations with empathy and professionalism.

Skills

English communication

Customer service

Problem solving

Tools

CRM software

Help desk tools

Job description

Helpware Inc in Guadalajara (On-Site) is seeking a Customer Service Representative to assist patients with prescriptions, insurance coverage, and delivery status. You will work across pharmacies, insurers, and internal teams to ensure smooth processing and clear guidance for customers.

The role requires at least 1 year in customer service, strong English, and the ability to handle inquiries by phone. On-site work is required with comprehensive benefits and training provided.