Customer Support Specialist – On-Site Guadalajara

Helpware Inc; Región Centro; Presencial; MXN 184.000 - 218.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Full law benefits

8% Savings Fund

Food vouchers

Major Medical Insurance

Descripción de la vacante

Helpware Inc in Guadalajara is seeking a Customer Service Representative to support customers across phone, email, chat, and online channels in a healthcare-focused environment.

This on-site role involves addressing product questions, orders, returns, and account needs with empathy and accuracy, while maintaining detailed records and following procedures. Strong English and problem-solving skills are essential for success in this position.

Formación

• 2+ years of customer service or call center experience.
• Strong English communication skills (American English preferred).
• Excellent verbal and written communication abilities.
• Experience handling inquiries via email and chat.
• Ability to stay calm, solve problems, and manage KPIs.

Responsabilidades

• Provide exceptional customer support through phone, email, chat, Q&A platforms, ratings, and reviews
• Understand customer concerns and research the right information to provide accurate responses
• Help customers with product questions, promotions, pricing, package information, and service-related topics
• Maintain detailed and accurate customer records while following required procedures and guidelines
• Follow healthcare and compliance processes when handling customer complaints and sensitive cases
• Escalate complex situations to the appropriate internal teams when needed
• Support order fulfillment processes, including returns and customer requests
• Provide clear explanations while following approved communication guidelines
• Stay updated on product knowledge, company updates, and customer service processes
• Manage priorities independently while maintaining quality and productivity standards

Conocimientos

English proficiency

Verbal & written comm

Problem solving

Team player

Customer service

Herramientas

Google Workspace

Microsoft Office

Descripción del empleo

Helpware Inc in Guadalajara is seeking a Customer Service Representative to support customers across phone, email, chat, and online channels in a healthcare-focused environment.

This on-site role involves addressing product questions, orders, returns, and account needs with empathy and accuracy, while maintaining detailed records and following procedures. Strong English and problem-solving skills are essential for success in this position.