Customer Service Representative (On-Site)

Helpware Inc; Región Centro; On-site; MXN 183,000 - 219,000; Full time

Benefits offered by this job

8% Savings Fund

Food vouchers

Major Medical Insurance

Paid training

Full law benefits

Job summary

Helpware Inc in Guadalajara (On-Site) is seeking a Customer Service Representative to assist patients with prescriptions, insurance coverage, and delivery status. You will work across pharmacies, insurers, and internal teams to ensure smooth processing and clear guidance for customers.

The role requires at least 1 year in customer service, strong English, and the ability to handle inquiries by phone. On-site work is required with comprehensive benefits and training provided.

Qualifications

• At least 1 year of customer service experience.
• Strong English communication skills.
• Comfortable speaking with customers by phone.

Responsibilities

• Provide support to patients via phone, email, and text.
• Review prescription orders and explain status, coverage, and steps.
• Proactively contact patients to resolve issues delaying orders.
• Coordinate with pharmacies, insurers, and internal teams to move prescriptions forward.
• Guide patients through the platform to maximize available services.
• Translate complex healthcare processes into clear, simple steps.
• Navigate multiple systems to research issues and find solutions.
• Handle challenging conversations with empathy and professionalism.

Skills

English communication

Customer service

Problem solving

Tools

CRM software

Help desk tools

Job description

Customer Service Representative | Guadalajara | On-Site

$18,000 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance

Here’s the deal!

Some customer service jobs are about answering calls. This one is about helping people get the medication they need.

Every day, you'll speak with patients who have questions about their prescriptions, insurance coverage, refill requests, or delivery status. Sometimes they'll be frustrated. Sometimes they'll be confused. Sometimes they'll just need someone who can explain things clearly and help them move forward. That's where you make the difference.

You'll work with patients, pharmacies, insurance providers, and internal teams to make sure every prescription moves through the process as smoothly as possible. No medical background? That's okay. If you're someone who enjoys helping people, solving problems, and turning complicated situations into simple solutions, we'll teach you the rest.

Your day-to-day!

• Support patients through phone, email, and text communication
• Review prescription orders and provide clear, accurate information on status, coverage, and next steps
• Proactively contact patients to resolve issues that may delay or prevent order fulfillment
• Partner with pharmacies, insurance providers, and internal teams to ensure prescriptions are processed successfully
• Guide patients through the platform and help them get the most from available services
• Turn complex healthcare, insurance, and prescription processes into simple, easy-to-understand solutions
• Navigate multiple systems and tools to research issues and identify solutions
• Handle difficult conversations with empathy, professionalism, and confidence
• Contribute as a supportive teammate and help create a positive team environment

What you need

• At least 1 year of customer service experience
• Strong English communication skills
• Comfortable speaking with customers by phone
• Good problem-solving skills and attention to detail
• Ability to stay calm and professional under pressure
• Comfortable using multiple systems and tools
• Able to work on-site in Guadalajara

What you get

• $18,000 MXN gross monthly salary
• Paid training
• Full law benefits
• 8% Savings Fund
• $1,000 MXN monthly food vouchers after 2 months
• Major Medical Insurance after 3 months