Patient Access Specialist — In-Office (Guadalajara)

Intugo; Región Centro; In loco; MXN 185.000 - 250.000; Tempo pieno

Vantaggi offerti da questo lavoro

Legal benefits

30 days Christmas bonus

Food vouchers

Private medical insurance

Weekly pay

Descrizione del lavoro

Intugo, in Guadalajara, is seeking a Contact Center Specialist to be the first point of contact for patients and customers, delivering professional support and coordinating appointments to ensure a positive patient experience.

You will verify patient information, answer inquiries, and contribute to service levels with strong communication and problem-solving skills. This in-office role offers competitive benefits and a weekly pay schedule.

Competenze

• Bachelor's degree required.
• Excellent verbal and written communication skills.
• Strong problem-solving and a customer-focused mindset.
• Experience in customer service, contact centers, healthcare, or patient access.

Mansioni

• Answer high-volume inbound calls from patients, providers, and healthcare consumers in a professional and courteous manner.
• Schedule, reschedule, and cancel patient appointments.
• Provide accurate information regarding healthcare services, providers, locations, and procedures.
• Verify patient demographics, insurance information, and registration details.
• Meet performance expectations for quality, productivity, attendance, and service levels.

Conoscenze

Verbal communication

Written communication

Problem solving

Customer focus

Formazione

Bachelor's Degree

Descrizione del lavoro

Intugo, in Guadalajara, is seeking a Contact Center Specialist to be the first point of contact for patients and customers, delivering professional support and coordinating appointments to ensure a positive patient experience.

You will verify patient information, answer inquiries, and contribute to service levels with strong communication and problem-solving skills. This in-office role offers competitive benefits and a weekly pay schedule.