Presales Application Engineer - Dental

SHINING 3D Latam; Torreón; Presencial; PEN 134.000 - 202.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

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Descripción de la vacante

SHINING 3D Latam seeks a technically skilled field-support professional to provide comprehensive pre-sales and after-sales support for dental products, including installation, debugging, and training. The role involves creating documentation, collaborating with R&D, and assisting with product optimization based on customer feedback.

Fluency in Japanese and English is required, with a base in Mexico and potential remote work across LATAM.

Formación

• Dental-related major or industry experience.
• Knowledge of equipment hardware/software to support dental products.
• Fluency in Japanese and English.
• No work experience required; good communication skills.

Responsabilidades

• Provide comprehensive pre-sales and after-sales technical support for dental products.
• Train clients on new solutions and product functions.
• Create application cases and training materials; assist R&D and QA.
• Record and analyze after-sales data; report issues to supervisors and R&D.
• Assist in testing new product software/hardware; provide feedback for improvements.
• Support on-site activities and explain product performance to business teams.
• Monitor market info and establish feedback mechanisms for internal use.
• Propose improvements based on customer feedback.

Conocimientos

Dental knowledge

Hardware knowledge

English fluency

Japanese fluency

Communication skills

Herramientas

Dental equipment hardware

Descripción del empleo

Base: Mexico-Remote

Language: English and Spanish

• Provide comprehensive pre-sales and after-sales technical support services, including but not limited to pre-sales demonstrations, product installation and debugging, equipment usage training, after-sales problem solving, and equipment maintenance;
• Responsible for training clients on newly launched application solutions and product functions;
• Create application cases, technical documents, training materials, etc.;
• Assisting R&D, Business, and Quality
• Record and maintain after-sales data, organize and analyze it, and promptly report product technical issues to direct supervisors and the R&D department, follow up on problem-solving progress, and promote continuous product optimization;
• Assist R&D in testing new product software and hardware and new materials, and provide feedback on improvement suggestions;
• Support on-site activities such as exhibitions and competitions, and explain and illustrate product performance to business systems;
• Monitor and collect information on clients and competitors in the market, and establish an internal information feedback mechanism;
• Based on customer feedback, propose reasonable improvement suggestions and opinions for products.
  

Job Description

• Provide comprehensive pre-sales and after-sales technical support services, including but not limited to pre-sales demonstrations, product installation and debugging, equipment usage training, after-sales problem solving, and equipment maintenance;
• Responsible for training clients on newly launched application solutions and product functions;
• Create application cases, technical documents, training materials, etc.;
• Assisting R&D, Business, and Quality
• Record and maintain after-sales data, organize and analyze it, and promptly report product technical issues to direct supervisors and the R&D department, follow up on problem-solving progress, and promote continuous product optimization;
• Assist R&D in testing new product software and hardware and new materials, and provide feedback on improvement suggestions;
• Support on-site activities such as exhibitions and competitions, and explain and illustrate product performance to business systems;
• Monitor and collect information on clients and competitors in the market, and establish an internal information feedback mechanism;
• Based on customer feedback, propose reasonable improvement suggestions and opinions for products.
  

Job Requirements

• Dental‑related major or industry experience; basic computer hardware/software knowledge.
• Knowledge of equipment hardware/software to provide service support for dental products.
• Fluency in Japanese and English.
• No work experience required; good communication skills (listening, speaking, reading, writing).
• Proactive, responsible, analytical, quick learner, team player.
• Base location: Mexico.