Dental Presales Engineer - Bilingual (English/Japanese)

Shining 3D; México; On-site; MXN 335,000 - 558,000; Full time

Job summary

Shining 3D is seeking a Technical Support specialist in Mexico to deliver comprehensive pre-sales and after-sales technical support for dental products, including installation, training and debugging. The role requires fluency in Japanese and English, strong communication, and proactive problem-solving.

Responsibilities include training clients on new solutions, creating technical documents, and assisting R&D and QA with feedback for product improvements.

Qualifications

• Dental-related major or industry experience is required.
• Knowledge of dental equipment hardware/software to provide service support.
• Fluency in Japanese and English is required.
• No work experience required; strong communication skills.
• Proactive, responsible, analytical, quick learner, and a team player.

Responsibilities

• Provide comprehensive pre-sales and after-sales technical support, including demonstrations, installation, training, debugging, and maintenance.
• Train clients on newly launched application solutions and product functions.
• Create application cases, technical documents, and training materials.
• Assist R&D, business, and QA by reporting issues and promoting product optimization.
• Support on-site activities such as exhibitions, and explain product performance to business systems.
• Monitor and collect information on clients and competitors, and propose product improvements.

Skills

Communication skills

Proactive

Team player

Analytical

Quick learner

Education

Dental-related major or industry experience

Tools

Computer hardware

Computer software

Job description

Shining 3D is seeking a Technical Support specialist in Mexico to deliver comprehensive pre-sales and after-sales technical support for dental products, including installation, training and debugging. The role requires fluency in Japanese and English, strong communication, and proactive problem-solving.

Responsibilities include training clients on new solutions, creating technical documents, and assisting R&D and QA with feedback for product improvements.