Practicante Customer Service

Collins Aerospace; Mexicali; Presencial; MXN 111.600 - 167.400; Jornada completa

Descripción de la vacante

Collins Aerospace is seeking a Customer Service Intern in Mexicali, Baja California. In this role, you will assist with order administration, manage customer inquiries, and ensure compliance with export policies. You will learn to collaborate across teams and utilize SAP. Ideal candidates are enrolled in administration or a related field with strong English skills and problem-solving abilities. Proficiency in Microsoft Office tools is preferred.

Formación

• Must be currently enrolled in the final semesters of an administration or related field.
• 90% English level- Proficiency and fluency English skills.
• Problem solving skills.

Responsabilidades

• Assist with follow-up for all orders and quotes.
• Maintain customer inquiries including sales order status.
• Ensure compliance with export policies and procedures.
• Work with Finance to process customer invoices.
• Create and maintain special tracking and customer reports.

Conocimientos

English proficiency

Problem solving skills

Customer service

Educación

Enrolled in administration or related field

Herramientas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SAP

Descripción del empleo

The Customer Service Intern would assist on follow-up for all orders and quotes along with the administration of customer requests. Performs a variety of order administration support activities for customer accounts.

What you will do:

• Understanding of the job and applies knowledge and skills to complete assigned tasks. Maintains customer inquiries, including correspondence concerning sales order status, order changes and billing/receivables questions.
• Generates and distributes orders and quotes summaries when required.
• Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.
• Work with Finance to process customer invoices.
• Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met.
• Create and maintain special tracking and customer reports

What you will learn:

• Collaborate and build networks within Global Asset Management, Global Trade, Finance, Sales, etc.
• Understand Service Level Agreements to prioritize and meet customer expectations.
• Utilize multiple customer collaboration tools/portals and SAP transactions.

Qualifications you must have:

• Must be currently enrolled in the final semesters of a administration or a related field.
• 90% English level- Proficiency and fluency English Skills.
• Problem solving skills.

Qualifications we prefer:

• Preferable advanced knowledge in Microsoft (Word, Excel, PowerPoint).