POS Hardware Support Pro — Tech & Customer Champion
SpotOn
Transforma esta oferta en una entrevista — un currículum y una carta de presentación creados pensando en lo que quiere el empleador.
Ventajas ofrecidas por este puesto de trabajo
Descripción de la vacante
SpotOn is hiring a Technical Support Expert I in Mexico City to resolve hardware issues for payment devices, printers, and peripherals. You will configure devices, assist with firmware updates, and ensure seamless connectivity across USB, Bluetooth, and Wi‑Fi.
Strong customer communication and problem‑solving skills are essential. Ideal candidates will have 1+ year in customer success or related tech roles, familiarity with CRM tools, and experience in fintech/SaaS environments.
Formación
- High school diploma or GED required.
- Associate degree in IT, Networking, Hardware Support, or related field preferred.
- Equivalent combination of education and experience may be considered.
- Fluent in English and Spanish; additional languages preferred.
Responsabilidades
- Provide expert support for payment devices, printers, scanners, and peripherals.
- Configure hardware and connectivity (USB, Bluetooth, Wi‑Fi).
- Guide clients through firmware updates and driver installations.
- Diagnose LAN/WAN/network issues and IP configurations.
- Support POS systems and hardware integrations.
- Document outcomes and maintain SLA compliance.
Conocimientos
Educación
Herramientas
Descripción del empleo
SpotOn is hiring a Technical Support Expert I in Mexico City to resolve hardware issues for payment devices, printers, and peripherals. You will configure devices, assist with firmware updates, and ensure seamless connectivity across USB, Bluetooth, and Wi‑Fi.
Strong customer communication and problem‑solving skills are essential. Ideal candidates will have 1+ year in customer success or related tech roles, familiarity with CRM tools, and experience in fintech/SaaS environments.
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