Onsite Porting Specialist – Guadalajara

PSC Industries; Región Centro; Presencial; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life Insurance

Personal days and vacation time

13% matched savings fund

Company-matched food vouchers

Descripción de la vacante

Nextiva is seeking a Porting Specialist for our Guadalajara office, working onsite five days a week to support a highly collaborative team. You will handle customer paperwork, file management, and porting status communication, primarily in English, with direct support for Nextiva customers.

The role emphasizes meticulous data handling, timely updates, and strong customer service skills in a fast-paced environment.

Formación

• Strong administrative experience in a fast-paced environment.
• Highly organized, detail oriented, adaptable and quick-thinking.
• Excellent organizational and time management skills with the proven ability to prioritize and handle multiple tasks.
• Proficient with Microsoft Office (Word, Excel, and Outlook).
• Enthusiastic attitude and willingness to support team needs.
• Professional voice with outstanding communication, telephone and customer service skills.
• Ability to make decisions during porting processes to provide excellent customer service.

Responsabilidades

• Managing and updating customer data and files and contacting customers to communicate incomplete or missing paperwork and porting status.
• Managing customer and LOA documentation, submitting orders in carrier portals for accounts 200 and under MRR and checking status of orders in carrier portals
• Splitting and creating cases
• Sending porting scheduled and completion emails to correct recipients
• Updating caller IDs for telephone numbers
• Taking customer calls and replying to customer emails and telephone messages

Conocimientos

Administrative experience

Highly organized

Detail oriented

Time management

Microsoft Office proficient

Excellent communication

Customer service mindset

Ability to prioritize

Team collaboration

Herramientas

Microsoft Office

Descripción del empleo

Nextiva is seeking a Porting Specialist for our Guadalajara office, working onsite five days a week to support a highly collaborative team. You will handle customer paperwork, file management, and porting status communication, primarily in English, with direct support for Nextiva customers.

The role emphasizes meticulous data handling, timely updates, and strong customer service skills in a fast-paced environment.