Pool & Beach Supervisor

Four Seasons; La Ribera; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Shuttle service

Dry-cleaning for uniforms

In-house training workshops

Employee recognition programs

Descripción de la vacante

Four Seasons Baja California Sur is seeking a Pool & Beach Supervisor to ensure the efficient operation of the pool and beach areas, delivering exceptional and consistent service in line with Four Seasons standards. The role blends operational leadership, staff management, and guest experience supervision within the company’s service culture.

Responsibilities include leading a team, resolving guest feedback, maintaining hygiene and safety standards, and preparing daily operation reports.

Formación

• Fluency in Spanish and English required.
• Minimum 3 years in a Food & Beverage Leadership role.
• Experience in a luxury hotel, resort, or upscale environment is a strong asset.

Responsabilidades

• Ensure professional, courteous, warm, and efficient service at all times.
• Handle guest complaints and follow up to ensure resolution.
• Lead and coordinate assigned staff for smooth operations.
• Implement development programs for service standards and hotel policies.
• Prepare daily operational reports and end-of-shift documentation.
• Ensure compliance with hygiene and food safety standards.

Conocimientos

Fluency in Spanish and English

POS (MICROS) proficiency

Educación

High school diploma

Herramientas

MICROS POS

Descripción del empleo

Pool & Beach Supervisor

Responsible for ensuring the efficient and seamless operation of the pool and beach areas, delivering exceptional and consistent service in accordance with Four Seasons standards. The role combines operational leadership, staff management, administrative control, and guest experience supervision, while always promoting the company’s service culture and the Golden Rule.

Responsibilities

• Ensure every guest receives professional, courteous, warm, and efficient service at all times.
• Handle guest complaints and negative feedback, ensuring proper resolution and timely follow‑up.
• Lead, motivate, and coordinate assigned staff to ensure smooth operations.
• Implement and follow up on development programs related to service standards, products, and hotel policies.
• Prepare daily operational reports and submit end‑of‑shift documentation (voided checks, house charges, Micros reports, cash envelopes, etc.).
• Ensure strict compliance with hygiene and food safety standards.

Qualifications

• Fluency in Spanish and English.
• Minimum of 3 years of experience in a Food & Beverage Leadership role.
• At least 2 years of experience in a luxury hotel, resort, or similar upscale environment is a strong asset.
• Proficiency with computer systems and point‑of‑sale (POS) technology, including MICROS.
• High school diploma or equivalent education.
• Physically capable of standing, walking, and carrying trays for extended periods, and able to work outdoors in varying weather conditions such as heat, humidity, and sun exposure.

Benefits & Compensation

• Highly competitive salary and annual incentive plan for managerial roles at Department Head level.
• Shuttle service from San Lucas and San José del Cabo to the resort.
• Complimentary dry‑cleaning for employee uniforms.
• In‑house training workshops for line and management employees.
• Employee Service Awards, Employee of the Month, and Employee of the Year Awards.