Guest Experience Host

Four Seasons Hotels and Resorts; Cabo San Lucas; Presencial; MXN 360.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Transportation service from San Lucas/

Uniform laundry service

Training programs and in-house/work-sh

Descripción de la vacante

Four Seasons Hotels and Resorts in Cabo San Lucas seeks a Guest Experience Host to anticipate guest needs, curate memorable moments and deliver premium service throughout the stay. You will coordinate welcome and farewell experiences, assist with villa and luxury bookings, and ensure seamless requests via multiple channels.

The role requires strong communication in Spanish and English, 2–3 years in luxury hospitality, and the ability to work a flexible schedule including evenings and weekends.

Formación

• Minimum 2–3 years in luxury hotel guest services.
• Fluent in Spanish and English with excellent communication skills.
• Able to work flexible schedule including evenings, weekends and holidays.

Responsabilidades

• Prepare and set up Welcome Experience for every guest arrival in coordination with Front Office.
• Personalize check-ins, narrate resort highlights and confirm stay details.
• Coordinate Farewell Experience and departure arrangements.
• Communicate with guests daily to anticipate transportation, reservations and special requests.
• Plan and execute meaningful tokens or experiences for guests.
• Provide personal host services for villa, presidential and rental bookings.
• Handle guest inquiries and resolve issues promptly with courteous professionalism.
• Support with Concierge services including dining reservations and transportation.

Conocimientos

Luxury hotel experience

Strong communication

Bilingual Spanish/English

Self-driven and proactive

Team spirit and interpersonal skills

Multi-tasking in high volume

Educación

Hospitality degree or equivalent

Herramientas

Opera PMS

Microsoft Office

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

Be You

The Guest Experience Host is a key element for the success of the guest journey whose main objective is to anticipate the guest´s needs throughout their stay while curating memorable moments for them.

The Host must be able to accommodate any reasonable guest request either personally or through the pertinent departments utilizing approved communication channels to ensure efficiency within the process. Hosts should get to know their guest´s preferences and activities so they can anticipate their needs without being "intrusive".

The Guest Experience Host will act as point of contact for VIP´s and special attention guests assigned by management team throughout their stay.

Target Hire Date – October 2026

Skills and Abilities:

• At least 2~3 years of relevant work experience in Luxury Hotel.

• Self-driven and a strategic resourcing professional.

• Able to work independently and under pressure in a fast pace working environment.

• Good team spirit, cooperative with good communication and interpersonal skills.

• Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.

• Reading, writing and oral proficiency in both Spanish and English language

• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening and overnight shifts.

• Attention to detail.

• Able to multitask and prioritize workload and projects simultaneously and efficiently.

* This position requires applicants to have valid work authorization in Mexico

Master Your Cratf

• Prepares and sets up “Welcome Experience” for every guest arrival in coordination with the rest of the Front Office Team (welcome beverage, cold oshi-bouri, etc.)

• Is able to perform a check in personalizing each interaction. During arrival experience, Host will “talk story" with guests, providing resort´s architectural insights, activities information while highlighting unique features of the property. Host will check in guest in an efficient and friendly manner (either in La Casona or inside guest´s accommodations), will present and confirm stay details / itinerary and will handle any last-minute requests in accordance with standards.

• Prepares and sets up “Farewell Experience” for every guest departure in coordination with the rest of the Front Office Team (farewell gift, personalized card).

• Connects with guests assigned on a daily basis, anticipates and coordinates any transportation need, restaurant reservation, etc.

• Plans and executes special and meaningful tokens/experiences for guests assigned throughout their stay utilizing approved vendors and budget.

• Acts as “personal host” for Villa, Presidential and Rental bookings. Available to perform tasks such as packing / unpacking services, in room dining experiences, etc.

• Handles all customer complaints and assists with any questions relating to hotel services, opening hours, key personnel, events, and directions. Provides excellent hospitality and professional support to all guests, fulfilling special requests where possible. Responds promptly and accurately to all guest requests in person, over the phone, through FS Chat or email. Responds promptly and accurately to all guest requests in person, over the phone, through FS Chat or email.

• Utilizes a variety of computer systems to communicate with guests, run reports, etc.

• Communicates with internal personnel and departments via radio, Hotsos, Teams, and phones. Chat guests via messenger application and utilize Four Seasons guest recognition program.

• Assist with all Concierge services including but not limited to Dining Reservations and Transportation and processing guest packages and mail.

• Works harmoniously and professionally with co-workers and supervisors.

• Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Guest Services and lobby coverage.

• Provides basic trouble-shooting support for in-room services such as internet, TV movies, games and Web service.

• Works closely with Guest Service staff to ensure smooth handling of guest luggage, guest escorts, deliveries and special requests.

• Perform other tasks or projects as assigned by management.

• Provide lateral service to Guest Services Team during busy periods by driving vehicles and handling luggage, which includes lifting, loading, and unloading.

What We Offer and What You Can Expect

• You will become part of a supportive team with a genuine family spirit, where your talent will be valued and recognized.

• Highlycompetitive salaries, with an attractive annual incentive plan for management and Department Head positions.

• Transportation servicefrom San Lucas and San José del Cabo to the resort.

• Uniform laundry service, ensuring comfort anda professionalappearance.

• Training programsand in-house workshops to support your professional development.

• A dynamic, diverse, and challenging work environment with close interaction with the leadership team.

• Recognition programsthat celebrate your achievements, including awards for years of service, Employee of the Month, and Employee of the Year.

About Four Seasons Hotels & Resorts:

Four Seasons Hotels and Resorts opened its first hotel in 1961, and its history has been one of continuous innovation, remarkable growth, and an unwavering commitment to the highest standards. Fornearly 50years, Four Seasons has transformed the hospitality industry by combining genuine care and efficiency with the finest traditions of international hospitality.Four Seasons Hotels and Resorts has been ranked EVERY YEAR as one of FORTUNE Magazine’s “100 Best Companies to Work For” since 1998 and has been named a Great Place to Work Legend, an honor currently held by only 12 companies worldwide.

Service Culture

Currentlyoperating120 hotels and resorts and 45 residential properties in major city centers and resort destinations across 47 countries, with more than 50 projects under planning or development, Four Seasons consistently ranks among the world’s finest hotels and most prestigious brands in reader surveys, traveler reviews, and industry awards. Our greatest asset—and the key to our success—is our people. We believe that each of us deserves a sense of dignity, pride, and satisfaction in what we do.

What Is It Like to Work for Four Seasons Hotels & Resorts?

At Four Seasons, we guide all our actions by the Golden Rule:“Treat others as you would like to be treated.”Here, you will work on a team built on mutual respect, collaboration, exceptional service, and a passion for hospitality.As a luxury brand, your work will also be guided by the highest standards toensure exceptional quality and service at all times.Expect to work hard while having fun and learning along the way, taking your career, experience, and skills to the next level. As an added benefit, working with Four Seasons gives you the opportunity to build an international career and travel around the world while staying at incrediblepropertiesat no cost.

Learn More by Visiting Us:

Company Website:www.fourseasons.com
Internal Careers:https://jobs.fourseasons.com/
LinkedIn:https://www.linkedin.com/company/four-seasons-hotels-and-resorts
Facebook:https://www.facebook.com/FourSeasonsJobs
Twitter:https://twitter.com/FourSeasonsJobs

Please note that due to thelarge numberof responses we receive, only candidates being considered for the above position will be contacted for aninterview.