Room Services Coordinator

Four Seasons; Cabo San Lucas; Presencial; MXN 279.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary with incentive plan

Transportation to/from resort

Uniform laundry service

Training programs

Recognition programs

Descripción de la vacante

Four Seasons Cabo San Lucas seeks a Room Service Coordinator to provide exceptional F&B service in a luxury setting. You will guide guests through the menu, take orders, and offer alternatives while maintaining high standards and a polished presence.

The role requires at least 2 years in ultra-luxury hotels, knowledge of spirits and wines, and strong communication under pressure. Valid work authorization in Mexico and availability to work shifts are essential.

Formación

• Minimum experience of 2 years in ultra-luxury hotels.
• Knowledge of high service standards.
• Knowledge of spirits, cocktails and wines.
• Mastery in stressful situations and maintaining high-level service quality.
• High ability to communicate with others.
• Reading, writing and oral proficiency in both Spanish and English language
• Strong skills in multi-management of computer systems
• Strong presentation skills.
• Highly developed problem-solving skills.
• Able to work effectively under pressure and with a high volume of business.
• Able to multitask and prioritize workload and projects simultaneously and efficiently.
• Schedule availability
• This position requires applicants to have valid work authorization in Mexico

Responsabilidades

• Be You: The Room Service Coordinator offers F&B service by guiding guests within the menu and its concept, taking orders or requests, always offering options or alternatives, with excellent service.
• Maintain safe and hygienic service standards and ensure menus are clean and presentable.
• Keep communication channels with the team open (Opera, Messenger, Hotsos, Email, Teams).
• Anticipate guest needs and coordinate with colleagues to deliver epic experiences.

Conocimientos

Experience in ultra-luxury hotels

High service standards

Spirits, cocktails and wines

Communication

Bilingual Spanish-English

Computer systems

Presentation skills

Problem solving

Multitasking

Schedule availability

Work authorization Mexico

Herramientas

Opera PMS

Messenger

Hotsos

Email

Teams

Descripción del empleo

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

Be You
The Room Service Coordinator offers the F&B service by making suggestions to guide our guests within the menu and its concept, taking orders or requests from our clients, always offering options or alternative solutions, with an excellent service attitude, achieving the results established by Four Seasons. for your department, providing unique and memorable experiences to our clients, you will contribute to teamwork, having effective communication between colleagues, always seeking complete satisfaction of the expectations of our guests and customers, creating epic experiences.
Target Hire Date – October 2026
Skills And Abilities

• Minimum experience of 2 years in ultra-luxury hotels.
• Knowledge of high service standards.
• Knowledge of spirits, cocktails and wines.
• Mastery in stressful situations and maintaining high-level service quality.
• High ability to communicate with others.
• Reading, writing and oral proficiency in both Spanish and English language
• Strong skills in multi-management of computer systems
• Strong presentation skills.
• Highly developed problem-solving skills.
• Able to work effectively under pressure and with a high volume of business.
• Able to multitask and prioritize workload and projects simultaneously and efficiently.
• Schedule availability
• This position requires applicants to have valid work authorization in Mexico
  

Master Your Craft

• Comply with the standards of attending your work shift on time.
• Complete assigned daily tasks.
• Has knowledge of internal safety protocols in emergency situations.
• Knows and executes the safety and hygiene guidelines.
• Have knowledge of the F&B menus, ingredients, preparation methods, allergens, preparation times, etc.
• Ensure you always have clean and presentable menus.
• Always keep the work area clean and tidy.
• Keep the OT profiles of our guests and clients updated.
• Anticipate the needs of our guests and colleagues.
• Will keep the information necessary for the operation of IRD & My Bar up to date.
• Keep communication channels updated and working (Opera, Messenger, Hotsos, Email, Teams).
  

What We Offer and What You Can Expect

• You will become part of a supportive team with a genuine family spirit, where your talent will be valued and recognized.
• Highlycompetitive salaries, with an attractive annual incentive plan for management and Department Head positions.
• Transportation servicefromSan Lucas and San Josédel Cabo to the resort.
• Uniform laundry service, ensuring comfort anda professionalappearance.
• Training programsandin-house workshops to support your professional development.
• A dynamic, diverse, and challenging work environment with close interaction with the leadership team.
• Recognitionprogramsthat celebrate your achievements, including awards for years of service, Employee of the Month, and Employee of the Year.
  

About Four Seasons Hotels & Resorts:
Four Seasons Hotels and Resorts opened its first hotel in 1961, and its history has been one of continuous innovation, remarkable growth, and an unwavering commitment to the highest standards. Fornearly 50years, Four Seasons has transformed the hospitality industry by combining genuine care and efficiency with the finest traditions of international hospitality.Four Seasons Hotels and Resorts has been ranked EVERY YEAR as one of FORTUNE Magazine’s“100 Best Companies to Work For”since 1998 and has been named a Great Place to Work Legend, an honor currently held by only 12 companies worldwide.
Service Culture
Currentlyoperating120 hotels and resorts and 45 residential properties in major city centers and resort destinations across 47 countries, with more than 50 projects under planning or development, Four Seasons consistently ranks among the world’s finest hotels and most prestigious brands in reader surveys, traveler reviews, and industry awards. Our greatest asset—and the key to our success—is our people. We believe that each of us deserves a sense of dignity, pride, and satisfaction in what we do.
What Is It Like to Work for Four Seasons Hotels & Resorts?
At Four Seasons, we guide all our actions by the Golden Rule:“Treat others as you would like to be treated.”Here, you will work on a team built on mutual respect, collaboration, exceptional service, and a passion for hospitality.As a luxury brand, your work will also be guided by the highest standards toensure exceptional quality and service at all times.Expect to work hard while having fun and learning along the way, taking your career, experience, and skills to the next level. As an added benefit, working with Four Seasons gives you the opportunity to build an international career and travel around the world while staying at incrediblepropertiesat no cost.
Learn More by Visiting Us:
Company Website:www.fourseasons.com
Internal Careers:https://jobs.fourseasons.com/
LinkedIn:https://www.linkedin.com/company/four-seasons-hotels-and-resorts
Facebook:https://www.facebook.com/FourSeasonsJobs
Twitter:https://twitter.com/FourSeasonsJobs

• Please note that due to thelarge numberof responses we receive, only candidates being considered for the above position will be contacted for aninterview.******