Platform Product Manager — Customer Support APIs & AI

HP; Tlaquepaque; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

HP is seeking a Product Manager for the Customer Support API Platform to shape vision, strategy, and roadmap for APIs and integration capabilities connecting support experiences, apps, partners, and AI-powered services globally. You will collaborate with business, engineering, architecture, and operations teams to deliver secure, scalable platform capabilities and accelerate innovation at enterprise scale.

Responsibilities include owning the API platform lifecycle, defining capabilities, driving

Formación

• 8+ years in Product Management or related tech roles.
• Experience managing APIs or developer-facing products.
• Strong understanding of API design, cloud platforms, microservices, and modern integration patterns.
• Excellent stakeholder management, communication, and influence skills.
• Experience working in Agile and cross-functional product teams.

Responsabilidades

• Own the strategy, roadmap, and lifecycle of the Customer Support API Platform.
• Define and prioritize platform capabilities based on business value, customer needs, and technology strategy.
• Drive API adoption and developer engagement across internal and external consumers.
• Partner with engineering teams to deliver reliable, secure, and scalable platform services.
• Establish API standards, governance, security, and operational excellence practices.
• Enable AI, automation, analytics, and digital experiences through modern API capabilities.
• Define success metrics and use data to continuously improve platform value and adoption.
• Influence stakeholders across business and technology to align priorities and investments.

Conocimientos

APIs

Platform management

Stakeholder management

Agile

Cross-functional teams

Cloud services

Technical leadership

AI-enabled ecosystems

Descripción del empleo

HP is seeking a Product Manager for the Customer Support API Platform to shape vision, strategy, and roadmap for APIs and integration capabilities connecting support experiences, apps, partners, and AI-powered services globally. You will collaborate with business, engineering, architecture, and operations teams to deliver secure, scalable platform capabilities and accelerate innovation at enterprise scale.

Responsibilities include owning the API platform lifecycle, defining capabilities, driving