Product Manager, Customer Support API Platform

HP; Tlaquepaque; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

HP is seeking a Product Manager for the Customer Support API Platform to shape vision, strategy, and roadmap for APIs and integration capabilities connecting support experiences, apps, partners, and AI-powered services globally. You will collaborate with business, engineering, architecture, and operations teams to deliver secure, scalable platform capabilities and accelerate innovation at enterprise scale.

Responsibilities include owning the API platform lifecycle, defining capabilities, driving

Formación

• 8+ years in Product Management or related tech roles.
• Experience managing APIs or developer-facing products.
• Strong understanding of API design, cloud platforms, microservices, and modern integration patterns.
• Excellent stakeholder management, communication, and influence skills.
• Experience working in Agile and cross-functional product teams.

Responsabilidades

• Own the strategy, roadmap, and lifecycle of the Customer Support API Platform.
• Define and prioritize platform capabilities based on business value, customer needs, and technology strategy.
• Drive API adoption and developer engagement across internal and external consumers.
• Partner with engineering teams to deliver reliable, secure, and scalable platform services.
• Establish API standards, governance, security, and operational excellence practices.
• Enable AI, automation, analytics, and digital experiences through modern API capabilities.
• Define success metrics and use data to continuously improve platform value and adoption.
• Influence stakeholders across business and technology to align priorities and investments.

Conocimientos

APIs

Platform management

Stakeholder management

Agile

Cross-functional teams

Cloud services

Technical leadership

AI-enabled ecosystems

Descripción del empleo

Description

Build the platform that powers the future of customer support.

Build the platform that powers the future of customer support. As Product Manager for the Customer Support API Platform, you will define the vision, strategy, and roadmap for the APIs and integration capabilities that connect customer support experiences, applications, partners, and AI-powered services worldwide. You will work across business, engineering, architecture, and operations teams to deliver secure, scalable, and reusable platform capabilities that accelerate innovation, simplify integration, and improve customer outcomes. This is a high-visibility role with the opportunity to shape a critical enterprise platform at global scale.

What You'll Do

• Own the strategy, roadmap, and lifecycle of the Customer Support API Platform.
• Define and prioritize platform capabilities based on business value, customer needs, and technology strategy.
• Drive API adoption and developer engagement across internal and external consumers.
• Partner with engineering teams to deliver reliable, secure, and scalable platform services.
• Establish API standards, governance, security, and operational excellence practices.
• Enable AI, automation, analytics, and digital experiences through modern API capabilities.
• Define success metrics and use data to continuously improve platform value and adoption.
• Influence stakeholders across business and technology to align priorities and investments.

What You'll Bring

• 8+ years of experience in Product Management, Platform Management, Software Engineering, or related technology roles.
• Experience managing APIs, integration platforms, or developer-facing products.
• Strong understanding of API design, cloud platforms, microservices, and modern integration patterns.
• Proven ability to translate strategy into product roadmaps and delivered outcomes.
• Excellent stakeholder management, communication, and influence skills.
• Experience working in Agile and cross-functional product teams.

Who You Are

• A strategic product leader passionate about building platforms that scale.
• A technologist who understands APIs, integrations, cloud services, and AI-enabled ecosystems.
• A customer-centric thinker focused on adoption, usability, and business outcomes.
• A collaborative leader who drives results through influence and partnership.
• A continuous learner who embraces innovation and emerging technologies.

The Impact You'll Have

You will shape the integration backbone of customer support, enabling teams to build faster, innovate confidently, and deliver seamless customer experiences at global scale.

Why Join Us

• Own a strategic platform that powers global customer support transformation.
• Drive the intersection of APIs, AI, automation, and customer experience.
• Influence technology strategy and product direction across the enterprise.
• Work with talented teams solving complex challenges at scale.
• Make a measurable impact on customer, developer, and business outcomes.

Job

Software

Schedule

Full time

Shift

No shift premium (Mexico)

Travel

No

Relocation

No

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"