People Services Expert II: HR Helpdesk & Onboarding

Zebra Technologies; Ciudad de México; Híbrido; MXN 300.000 - 460.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Flexible hours

Summer Flex Fridays

Focus Fridays

Well-being day

Descripción de la vacante

Zebra Technologies seeks a People Service Center Representative II to deliver accurate HR information to employees, using extensive knowledge of benefits, policies, and programs. You will handle inquiries via a service center, maintain records, support onboarding, and coordinate payroll data across multiple pay frequencies.

You will collaborate with regional COEs and leverage systems like ServiceNow, ADP, Workday, and SharePoint to ensure consistent, compliant service.

Responsabilidades

• Creates, updates, and maintains working knowledge of People Team (HR) processes to answer customers’ questions
• Receives, manages, documents and resolves inquiries from employees through the People Team Service Center case management system
• Provides timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems
• Works closely with the regional COE's to resolve employee inquiries
• Utilizes HR systems such as Service Now ADP, Workday Oracle Cloud, Degreed to answer employee questions
• Pro-actively identifies opportunities for processes, policies and procedures improvements and engages with Senior People Team Service Members to drive the appropriate changes
• Creates, updates, and maintains employee records (both manually and electronically), acting as a 'system administrator'
• Responsible for managing onboarding process
• Provides rewards administration support for some company benefits programs.
• Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly)
• Provides internal / external audit support, e.g. collection and preparation of supporting documents
• Drives consistent content management across the People Team (HR) Function on the various internal tools (e.g. zConnect, ZEN, SharePoint, Workday, etc.)
• Performs all work in accordance with established People Service Center standards
• Performs related work as assigned

Descripción del empleo

Zebra Technologies seeks a People Service Center Representative II to deliver accurate HR information to employees, using extensive knowledge of benefits, policies, and programs. You will handle inquiries via a service center, maintain records, support onboarding, and coordinate payroll data across multiple pay frequencies.

You will collaborate with regional COEs and leverage systems like ServiceNow, ADP, Workday, and SharePoint to ensure consistent, compliant service.