People Shared Services Representative, II

Zebra Technologies; Ciudad de México; Híbrido; MXN 300.000 - 460.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Flexible hours

Summer Flex Fridays

Focus Fridays

Well-being day

Descripción de la vacante

Zebra Technologies seeks a People Service Center Representative II to deliver accurate HR information to employees, using extensive knowledge of benefits, policies, and programs. You will handle inquiries via a service center, maintain records, support onboarding, and coordinate payroll data across multiple pay frequencies.

You will collaborate with regional COEs and leverage systems like ServiceNow, ADP, Workday, and SharePoint to ensure consistent, compliant service.

Responsabilidades

• Creates, updates, and maintains working knowledge of People Team (HR) processes to answer customers’ questions
• Receives, manages, documents and resolves inquiries from employees through the People Team Service Center case management system
• Provides timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems
• Works closely with the regional COE's to resolve employee inquiries
• Utilizes HR systems such as Service Now ADP, Workday Oracle Cloud, Degreed to answer employee questions
• Pro-actively identifies opportunities for processes, policies and procedures improvements and engages with Senior People Team Service Members to drive the appropriate changes
• Creates, updates, and maintains employee records (both manually and electronically), acting as a 'system administrator'
• Responsible for managing onboarding process
• Provides rewards administration support for some company benefits programs.
• Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly)
• Provides internal / external audit support, e.g. collection and preparation of supporting documents
• Drives consistent content management across the People Team (HR) Function on the various internal tools (e.g. zConnect, ZEN, SharePoint, Workday, etc.)
• Performs all work in accordance with established People Service Center standards
• Performs related work as assigned

Descripción del empleo

Mexico City, Mexico

Full time

JR102626

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We’re Looking For:

The People Service Center Representative II is responsible for providing answers to employees by using excellent, in- depth knowledge of company benefits, HR policies, procedures and programs as well as communicating effectively with team members within the People Service Center.Serves as a first point-of-contact for former employees’ questions on People Team (HR) policies and/or processes

• Creates, updates, and maintains working knowledge of People Team (HR) processes to answer customers’ questions
• Receives, manages, documents and resolves inquiries from employees through the People Team Service Center case management system
• Provides timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems
• Works closely with the regional COE's to resolve employee inquiries
• Utilizes the different HR systems such as Service Now ADP, Workday Oracle Cloud, Degreed to answer employee questions
• Pro-actively identifies opportunities for processes, policies and procedures improvements and engage with Senior People Team Service Members to drive the appropriate changes
• Creates, updates, and maintains employee records (both manually and electronically), acting as a 'system administrator'
• Responsible for managing onboarding process
• Provides rewards administration support for some company benefits programs.
• Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly)
• Provides internal / external audit support, e.g. collection and preparation of supporting documents
• Drives consistent content management across the People Team (HR) Function on the various internal tools (e.g. zConnect, ZEN, SharePoint, Workday, etc.)
• Performs all work in accordance with established People Service Center standards
• Performs related work as assigned

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Zebra

Better Every Day

Zebra provides the foundation for intelligent operations with an award-winning portfolio of connected frontline, asset visibility and automation solutions. Organizations globally across retail, manufacturing, transportation, logistics, healthcare, and other industries rely on us to deliver outcomes today while driving innovation for what's next. Together with our partners, we create new ways of working that improve productivity and empower organizations to be better every day. Learn more at zebra.com .

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy (https://www.zebra.com/us/en/about-zebra/company-information/legal/privacy-statement.html). Zebra provides the foundation for intelligent operations with an award-winning portfolio of connected frontline, asset visibility and automation solutions. Organizations globally across retail, manufacturing, transportation, logistics, healthcare, and other industries rely on us to deliver outcomes today while driving innovation for what's next. Together with our partners, we create new ways of working that improve productivity and empower organizations to be better every day. Learn more at zebra.com .