People Ops Specialist - Benefits & HR Services (Americas)

Unilever; Xico; On-site; MXN 240,000 - 420,000; Full time

Job summary

Unilever is hiring a People Ops Specialist – Benefits in Mexico to support cross-functional benefits operations across the Americas. You will work with Payroll, Rewards, Finance and external vendors to ensure accurate, timely administration and strong service delivery.

The role emphasizes process documentation, compliance, and continuous improvement while enhancing the employee experience through collaboration with internal stakeholders.

Qualifications

• 1–3 years of experience in HR Operations, Benefits Administration, Shared Services or related People function.
• Experience executing operational processes, validating data, preparing reports and maintaining process documentation.
• Strong attention to detail, process discipline and ability to organise and prioritise multiple activities.
• Advanced English proficiency.

Responsibilities

• Execute day-to-day benefits administration across the Americas, including enrolments, terminations and vendor transactions.
• Coordinate recurring operational processes and maintain accurate benefits records.
• Support external benefits vendors by tracking requests, service issues and escalations.
• Coordinate information exchanges with vendors and internal partners.
• Partner with Payroll on benefits inputs, validations and file exchanges.
• Create and maintain SOPs, work instructions and process documentation.
• Support reporting, data validation and internal control activities.
• Identify process improvement opportunities and support transformation projects.

Skills

Growth mindset

Agility

Owner mindset

Stakeholder management

Teamwork

Tools

Workday

ServiceNow

SharePoint

Microsoft Excel

Power BI

Job description

Unilever is hiring a People Ops Specialist – Benefits in Mexico to support cross-functional benefits operations across the Americas. You will work with Payroll, Rewards, Finance and external vendors to ensure accurate, timely administration and strong service delivery.

The role emphasizes process documentation, compliance, and continuous improvement while enhancing the employee experience through collaboration with internal stakeholders.