People Ops Specialist – Benefits

Unilever; Santiago de Querétaro; On-site; MXN 300,000 - 550,000; Full time

Job summary

Unilever is hiring a People Ops Specialist – Benefits to support reliable benefits delivery across the Americas from our Mexico location. You will work with Benefits, Payroll, Finance and vendor teams to ensure accurate processes, documentation and employee experience.

The role requires 1–3 years in HR Operations or Benefits, strong attention to detail and advanced English. A collaborative mindset and continuous improvement approach will help you thrive in a regional, fast-paced environment.

Qualifications

• 1-3 years of experience in HR Operations or Benefits Administration.
• Experience executing operational processes, data validation and reporting.
• Strong attention to detail and ability to prioritise multiple tasks.
• Excellent written and verbal communication with stakeholders.
• Advanced English proficiency.

Responsibilities

• Execute day-to-day benefits administration across the Americas, incl. life events, enrolments, terminations and vendor transactions.
• Coordinate recurring operational processes and maintain accurate benefits records.
• Support external benefits vendors with requests, issues and follow-ups.
• Coordinate secure information exchanges with vendors and internal partners.
• Partner with Payroll on inputs, validations, reconciliations and controls.
• Collaborate with Finance, Procurement and Rewards on benefits processes and vendor administration.
• Create and maintain SOPs, process docs and knowledge repositories.
• Support reporting, data validation, audits, and internal controls.
• Identify improvements and support practical service enhancements.
• Contribute to transformation projects improving employee experience and service delivery.

Skills

HR Operations

Benefits Administration

Stakeholder Management

English Proficiency

Operations Excellence

Tools

Workday

ServiceNow

SharePoint

Power BI

Excel

Job description

Unilever is Hiring People Ops Specialist – Benefits! Function: Human Resources Reports to: People Operations Lead LATAM Scope: Regional - Americas Location: Mexico Terms & Conditions: Full Time

WHO ARE WE?

Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

Role Purpose

This role exists to support the reliable operational delivery of employee benefits programmes across the Americas, ensuring accurate and timely execution of core processes, vendor administration, employee support and operational controls. You will help maintain service quality and compliance, coordinate recurring and transactional activities, and contribute to a positive employee experience through effective collaboration with internal stakeholders and external providers. Working closely with Benefits, Payroll, Rewards, Finance, Procurement and vendor partners, you will support day‑to‑day benefits administration while strengthening process documentation, operational excellence and continuous improvement. You will be part of a team that believes in doing work that matters - for people and the planet. Because here, we do not just hire for jobs. We invite you to be part of something bigger.

Key Responsabilities

• Execute day-to-day benefits administration across the Americas, including employee life events, enrolments, terminations, eligibility updates and vendor transactions.
• Coordinate recurring operational processes and maintain accurate benefits records in line with established controls and procedures.
• Support external benefits vendors by tracking requests, service issues, escalations, commitments and operational follow-ups.
• Coordinate accurate and secure information exchanges with vendors and internal partners.
• Partner with Payroll on benefits‑related inputs, validations, reconciliations, file exchanges and operational controls.
• Coordinate with Finance, Procurement, Rewards and People Operations on benefits processes and vendor administration.
• Create and maintain SOPs, work instructions, process documentation, operational guides and repository records to strengthen knowledge continuity.
• Support reporting, data validation, operational metrics, audit requests, compliance checks and internal control activities.
• Identify process improvement opportunities and support implementation of practical service enhancements.
• Contribute to benefits operations transformation projects and cross‑functional initiatives that improve employee experience and service delivery.
• Identify process improvement opportunities and support implementation of practical service enhancements.
• Contribute to benefits operations transformation projects and cross‑functional initiatives that improve employee experience and service delivery.

WHAT DO YOU NEED TO APPLY?

Experience & Qualifications

• 1-3 years of experience in HR Operations, Benefits Administration, Shared Services or a related People function, ideally within a corporate or shared‑services environment.
• Experience executing operational processes, validating data, preparing reports and maintaining process documentation.
• Strong attention to detail, process discipline and ability to organise and prioritise multiple activities.
• Strong written and verbal communication, stakeholder management, collaboration and problem‑solving skills, with a customer and employee‑focused mindset.
• Advanced English proficiency.

Desirable Qualifications.

• Experience supporting benefits programmes, employee services, payroll‑related processes, vendor administration or service management.
• Experience using Workday, ServiceNow, SharePoint, Microsoft Excel or Power BI, and creating or maintaining SOPs and operational guides.
• Exposure to regional or multinational environments, operational controls, continuous improvement and benefits transformation initiatives.

Skills & Capabilities

• Possess a growth mindset and a bias for action with resilience and courage to drive change.
• Disrupting mindset and ability to challenge the status quo/ current WoW establishing norms in a constructive way.
• Agility & act as owner mindset.
• Seniority to manage sensible information while taking responsibility and accountability for execution and results.
• Skilled in managing a large and complex set of stakeholders and holding others accountable and influence then.
• Experience in working effectively in cross‑functional teams.
• Strong developed teamwork skills, high influence skills.
• Leadership Focus on What Counts – Prioritizes activities that drive the greatest operational and customer impact.
• Stay Three Steps Ahead – Anticipates operational challenges and proactively develops solutions.
• Deliver with Excellence – Demonstrates ownership and consistently achieves high‑quality results.
• Care Deeply – Puts customers, consumers, and operational teams at the center of decision‑making.

At Unilever, we embrace diversity and encourage candidates from all backgrounds to apply.

We are committed to providing full and fair consideration to all applicants and to supporting the ongoing development of our employees regardless of age, disability, gender identity, race, religion or belief, sex, sexual orientation, marital or civil partnership status, pregnancy, or maternity.

We are also committed to making reasonable adjustments to ensure a positive and barrier‑free recruitment process.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you!

Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Better Business. Better World. Better You.