Benefits Operations Specialist - LATAM (Mexico)

Unilever; Ciudad de México; On-site; MXN 502,000 - 670,000; Full time

Job summary

Unilever Mexico is seeking a People Ops Specialist - Benefits to support the reliable delivery of employee benefits across the Americas. You will handle life events, enrollments and vendor transactions while maintaining records and collaborating with Payroll, Finance, and internal teams.

The role emphasizes accuracy, process discipline and stakeholder collaboration, with an emphasis on improving employee experience and compliances. Fluency in English is required as part of a regional operation.

Qualifications

• 1-3 years of experience in HR Operations, Benefits Administration, Shared Services or a related People function, ideally within a corporate or shared-services environment.
• Experience executing operational processes, validating data, preparing reports and maintaining process documentation.
• Strong attention to detail, process discipline and ability to organise and prioritise multiple activities.
• Strong written and verbal communication, stakeholder management, collaboration and problem-solving skills, with a customer and employee-focused mindset.
• Advanced English proficiency.

Responsibilities

• Execute day-to-day benefits administration across the Americas, including employee life events, enrolments, terminations, eligibility updates and vendor transactions.
• Coordinate recurring operational processes and maintain accurate benefits records in line with established controls and procedures.
• Support external benefits vendors by tracking requests, service issues, escalations, commitments and operational follow-ups.
• Coordinate accurate and secure information exchanges with vendors and internal partners.
• Partner with Payroll on benefits-related inputs, validations, reconciliations, file exchanges and operational controls.
• Coordinate with Finance, Procurement, Rewards and People Operations on benefits processes and vendor administration.
• Create and maintain SOPs, work instructions, process documentation, operational guides and repository records to strengthen knowledge continuity.
• Support reporting, data validation, operational metrics, audit requests, compliance checks and internal control activities.
• Identify process improvement opportunities and support implementation of practical service enhancements.
• Contribute to benefits operations transformation projects and cross-functional initiatives that improve employee experience and service delivery.

Skills

HR Operations

Benefits Administration

Stakeholder Management

Communication

English Proficiency

Process Improvement

Workflow Documentation

Vendor Coordination

Tools

Workday

ServiceNow

SharePoint

Excel/Power BI

Job description

Unilever Mexico is seeking a People Ops Specialist - Benefits to support the reliable delivery of employee benefits across the Americas. You will handle life events, enrollments and vendor transactions while maintaining records and collaborating with Payroll, Finance, and internal teams.

The role emphasizes accuracy, process discipline and stakeholder collaboration, with an emphasis on improving employee experience and compliances. Fluency in English is required as part of a regional operation.