Benefits Operations Specialist - Americas

Unilever; México; On-site; MXN 420,000 - 600,000; Full time

Job summary

Unilever in Mexico City is hiring a People Ops Specialist – Benefits to support the reliable delivery of employee benefits across the Americas. You will manage day-to-day benefits administration, ensure accuracy, and collaborate with Payroll, Finance and vendors to deliver a positive employee experience.

The role requires 1–3 years in HR Operations or Benefits Administration, strong attention to detail, and advanced English.

Qualifications

• 1–3 years in HR Operations, Benefits Administration, Shared Services or related People function.
• Experience executing operational processes, validating data, preparing reports and maintaining process documentation.
• Strong attention to detail, process discipline and ability to organise and prioritise multiple activities.
• Strong written and verbal communication, stakeholder management, collaboration and problem-solving skills, with a customer and employee-focused mindset.
• Advanced English proficiency.

Responsibilities

• Execute day-to-day benefits administration across the Americas, including employee life events, enrolments, terminations, eligibility updates and vendor transactions.
• Coordinate recurring operational processes and maintain accurate benefits records in line with established controls and procedures.
• Support external benefits vendors by tracking requests, service issues, escalations, commitments and operational follow-ups.
• Coordinate accurate and secure information exchanges with vendors and internal partners.
• Partner with Payroll on benefits-related inputs, validations, reconciliations, file exchanges and operational controls.
• Coordinate with Finance, Procurement, Rewards and People Operations on benefits processes and vendor administration.
• Create and maintain SOPs, work instructions, process documentation, operational guides and repository records to strengthen knowledge continuity.
• Support reporting, data validation, operational metrics, audit requests, compliance checks and internal control activities.
• Identify process improvement opportunities and support implementation of practical service enhancements.Contribute to benefits operations transformation projects and cross-functional initiatives that improve employee experience and service delivery.

Skills

HR Operations

Benefits Administration

Stakeholder Management

English Proficiency

Tools

Workday

ServiceNow

SharePoint

Microsoft Excel

Power BI

Job description

Unilever in Mexico City is hiring a People Ops Specialist – Benefits to support the reliable delivery of employee benefits across the Americas. You will manage day-to-day benefits administration, ensure accuracy, and collaborate with Payroll, Finance and vendors to deliver a positive employee experience.

The role requires 1–3 years in HR Operations or Benefits Administration, strong attention to detail, and advanced English.