Benefits Operations Specialist, Americas

Unilever; Ciudad de México; On-site; MXN 350,000 - 520,000; Full time

Job summary

Unilever invites applications for a People Ops Specialist – Benefits based in Mexico. The role supports reliable operational delivery of employee benefits across the Americas, coordinating with Benefits, Payroll, Finance, and other partners to ensure accurate processes and strong employee experience.

You will drive documentation, SOPs, and governance while contributing to continuous improvement and cross-functional initiatives.

Qualifications

• 1-3 years of experience in HR Operations, Benefits Administration, or a related People function.
• Experience executing operational processes, validating data, and preparing reports.
• Strong attention to detail and ability to organise multiple activities.
• Excellent written and verbal communication with stakeholder management.
• Advanced English proficiency.

Responsibilities

• Execute day-to-day benefits administration across the Americas.
• Coordinate recurring operational processes and maintain accurate benefits records.
• Support external benefits vendors with tracking requests, service issues, escalations, commitments and follow-ups.
• Coordinate accurate and secure information exchanges with vendors and internal partners.
• Partner with Payroll on benefits-related inputs, validations, reconciliations, file exchanges and operational controls.
• Coordinate with Finance, Procurement, Rewards and People Operations on benefits processes and vendor administration.
• Create and maintain SOPs, work instructions, process documentation, operational guides and repository records.
• Support reporting, data validation, operational metrics, audit requests, compliance checks and internal control activities.
• Identify process improvement opportunities and support implementation of practical service enhancements in transformation projects.

Skills

HR Operations

Benefits Administration

Data validation

Stakeholder management

Advanced English

Tools

Workday

ServiceNow

SharePoint

Microsoft Excel

Power BI

Job description

Unilever invites applications for a People Ops Specialist – Benefits based in Mexico. The role supports reliable operational delivery of employee benefits across the Americas, coordinating with Benefits, Payroll, Finance, and other partners to ensure accurate processes and strong employee experience.

You will drive documentation, SOPs, and governance while contributing to continuous improvement and cross-functional initiatives.