Packet Core Solutions Architect — Mexico City

Ericsson GmbH; Ciudad de México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Ericsson in Mexico City is seeking a Support Engineer to analyze and troubleshoot tickets from Americas region customers in a fast-paced, highly collaborative environment.

You will perform trouble shooting on Packet Core domain issues, deliver resolutions for 4G/5G nodes, and lead root cause analyses while on-call 24/7.

The role requires engineering degrees, 10+ years core-domain experience, fluency in English and Spanish, and willingness to travel to customer sites.

Formación

• Bachelor or Master of Engineering.
• 10+ years of core domain experience in Packet Core, 8+ years in support.
• Experience with virtualized/Cloud-Native environments.
• Fluent in English and Spanish.
• Willingness to travel on short notice.

Responsabilidades

• Perform trouble shooting on Customer Packet Core domain issues/CSRs as primary domain & UDM as secondary domain
• Deliver Remedy/Resolution and analysis for the Packet core 4G & 5G nodes (MME, EPG, PCC, PCG & WMG)
• Provide solution level support to customers
• Lead Root cause analysis & drive escalation independently
• Be on call 24/7 on rotation basis to handle customer issues, escalations and/or Emergencies
• Be willing to travel to Customer sites on need basis for local support activities
• Be able to work on Ericsson standard support tools for tickets such as CSR, MHWEB, KM & JIRA
• Provide feedback to R&D
• To be able to work on Integration Packet Core products
• Stay abreast of new technology/technical areas and share information about solution to enable customer competence build
• Be working across Packet Core & UDM domains
• Mentor new team members

Conocimientos

Packet Core

4G/5G Node knowledge

Root cause analysis

Customer support

Bilingual English Spanish

Travel readiness

Scripting skills

Cloud environment experience

Communication skills

Mentoring

Educación

Bachelor's or Master of Engineering

Descripción del empleo

Ericsson in Mexico City is seeking a Support Engineer to analyze and troubleshoot tickets from Americas region customers in a fast-paced, highly collaborative environment.

You will perform trouble shooting on Packet Core domain issues, deliver resolutions for 4G/5G nodes, and lead root cause analyses while on-call 24/7.

The role requires engineering degrees, 10+ years core-domain experience, fluency in English and Spanish, and willingness to travel to customer sites.