Core & Cloud Network Architect - On-Call, Mexico City

Ericsson GmbH; Ciudad de México; Híbrido; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Ericsson GmbH seeks a Services Professional to analyze and troubleshoot tickets from North American customers in a fast-paced, highly collaborative technical environment. You will diagnose Core and Cloud domain issues and provide timely solutions across multiple product nodes.

Responsibilities include delivering resolutions, leading root cause analysis, being on-call 24/7 on rotation, and traveling to customer sites as needed.

Formación

• - Bachelor or Master of Engineering.
• - 10+ years of experience on Core domain nodes.
• - 8+ years experience in support services and operations.
• - Hands-on experience in virtualized & Cloud-Native environments.
• - Scripting knowledge.
• - Excellent ability to represent Ericsson in customer environments.
• - Ability to work independently under time pressure.
• - Clear articulation of technical issues.
• - Strong collaboration and communication skills.
• - Coaching & mentoring abilities.
• - Willingness to travel on short notice.
• - Must speak English and Spanish.
• - Willingness to travel to customer sites as required.

Responsabilidades

• Perform trouble shooting on Core domain issues with Cloud as secondary domain.
• Deliver Remedy/Resolution and analysis for Core and Cloud nodes (PCC, PCG, MME, EPG, WMG, CNIS, SDI, CCD & CEE).
• Work on integration of Packet Core 4G/5G products.
• Provide solution-level support to customers.
• Lead root cause analysis and drive escalations independently.
• Be on call 24/7 on rotation to handle issues and emergencies.
• Travel to customer sites for local support as needed.
• Use Ericsson tools (CSR, MHWEB, Metis, JIRA) for tickets.
• Provide feedback to R&D and stay updated on new tech areas.
• Mentor new team members.

Conocimientos

English

Spanish

Scripting

Collaboration

Communication

Mentoring

Educación

Bachelor or Master of Engineering

Herramientas

JIRA

CSR

MHWEB

Metis

Descripción del empleo

Ericsson GmbH seeks a Services Professional to analyze and troubleshoot tickets from North American customers in a fast-paced, highly collaborative technical environment. You will diagnose Core and Cloud domain issues and provide timely solutions across multiple product nodes.

Responsibilities include delivering resolutions, leading root cause analysis, being on-call 24/7 on rotation, and traveling to customer sites as needed.