Overnight Front Desk Host – Boutique Hospitality

Ennismore; Ciudad de México; Híbrido; MXN 167.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts across Ennismore brands

Descripción de la vacante

Hyde Mexico City, part of Ennismore, is seeking an Overnight Guest Service Agent for Front Office. You will welcome guests, process check-ins and -outs, manage room assignments, handle inquiries, and coordinate with housekeeping to ensure a seamless stay.

A strong guest-service mindset and English proficiency are essential. Ideal candidates have 6–12 months in frontline hospitality, experience in upscale settings, and a passion for boutique, music‑driven experiences.

Formación

• High school diploma required; hospitality studies preferred.
• 6–12 months in Front Desk or Guest Services roles.
• Experience in lifestyle, luxury, upscale hotels is a plus.

Responsabilidades

• Greet guests warmly upon arrival with genuine hospitality.
• Handle check-in/check-out accurately and efficiently.
• Maintain guest profiles and notes in the PMS.
• Provide information on hotel outlets, events and local experiences.
• Coordinate with Housekeeping on room status and special requests.
• Promote hotel services and upsell opportunities when appropriate.

Conocimientos

Advanced English

Guest service

Multilingual advantage

Educación

High school diploma

Herramientas

Opera PMS

Opera Cloud

Descripción del empleo

Hyde Mexico City, part of Ennismore, is seeking an Overnight Guest Service Agent for Front Office. You will welcome guests, process check-ins and -outs, manage room assignments, handle inquiries, and coordinate with housekeeping to ensure a seamless stay.

A strong guest-service mindset and English proficiency are essential. Ideal candidates have 6–12 months in frontline hospitality, experience in upscale settings, and a passion for boutique, music‑driven experiences.