Orthopedic Bracing Specialist - Tech Support & Education

Enovis Corporation; Tijuana; Híbrido; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Enovis Corporation is seeking a Bracing & Supports Product Specialist to provide advanced orthopedic product technical support to customers, care associates, sales reps and end-users via calls, email and Teams. The role collaborates across Customer Care, Marketing, Engineering, Quality and Sales to support new launches and product updates.

Requirements include a Bachelor's degree in a related field, experience with orthopedic bracing, at least 1 year of clinical experience, strong communication,

Formación

• Bachelor’s degree in a related field required.
• Experience with orthopedic bracing preferred.
• Minimum 1 year of clinical experience.
• Strong communication and relationship-building skills.
• Proficient in MS Office (SharePoint, Excel, Word, PowerPoint).
• Advanced English verbal and written communication.
• Flexible to work shifts 5am–5pm PST.

Responsabilidades

• Provide orthopedic product technical assistance to internal and external customers through emails and phone conversations.
• Provide product recommendations for customers, end-users and field sales representatives.
• Troubleshoot product questions and complex issues to improve customer service.
• Handle and resolve complex customer issues and escalated calls.
• Document injury complaints within Agile.
• Provide product education to new hires and existing staff.
• Assist field sales with cross references of competitor products.
• Process casting orders for custom bracing.
• Collaborate with Customer Care, Marketing, Engineering, Quality and Sales teams on launches, updates, quality issues and general product information.

Conocimientos

Communication skills

Interpersonal skills

MS Office

English proficiency

Customer service

Product knowledge

Educación

Bachelor's degree in Kinesiology or related field

Herramientas

SharePoint

Excel

Word

PowerPoint

Descripción del empleo

Enovis Corporation is seeking a Bracing & Supports Product Specialist to provide advanced orthopedic product technical support to customers, care associates, sales reps and end-users via calls, email and Teams. The role collaborates across Customer Care, Marketing, Engineering, Quality and Sales to support new launches and product updates.

Requirements include a Bachelor's degree in a related field, experience with orthopedic bracing, at least 1 year of clinical experience, strong communication,