Bracing and Support Product Specialist (hybrid shift)

Enovis; Río Grande; Presencial; MXN 240.000 - 320.000; Jornada completa

Descripción de la vacante

Enovis is seeking a Bracing & Supports Product Specialist to provide advanced orthopedic product technical support to customers, sales reps, and patient end-users. You will troubleshoot complex questions, document issues, and support product launches while collaborating with Marketing, Engineering, Quality and Sales teams.

The role requires a Bachelor's degree in a related field, at least 1 year of clinical orthopedic experience, and strong English communication skills.

Formación

• Bachelor's degree in Kinesiology, Exercise Science, Athletic Training, Nursing or related field required.
• 1 year of clinical experience preferred in orthopedics.
• Advanced English written and verbal communication skills.
• Ability to work any shift between 5am–5pm PST.
• Strong customer service and relationship-building skills.

Responsabilidades

• Provide advanced orthopedic product technical support to internal and external customers.
• Recommend products to customers, end-users, and field sales reps.
• Troubleshoot complex product questions and issues.
• Resolve escalated customer calls and document all issues in Agile.
• Provide product education to new hires and existing team members.
• Assist field sales with cross-references of competitor products.
• Process casting orders for custom bracing.
• Collaborate with cross-functional teams on launches, updates, and quality issues.

Conocimientos

Communication skills

Interpersonal skills

MS Office Suite

English proficiency

Educación

Bachelor's Degree

Herramientas

SharePoint

Excel

Word

PowerPoint

Descripción del empleo

Who We Are

ABOUT ENOVIS™ Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com .

What You'll Do

The Bracing & Supports Product Specialist is responsible for providing advanced orthopedic product technical support to internal and external customers, Customer Care Associates, Sales Representatives as well as end-users (patients) via direct calls, teams, faxes and email communications.

Responsibilities

• Provide orthopedic product technical assistance to internal and external customers through emails and phone conversations.
• Provide product recommendations for customers, end-users and field sales representatives.
• Troubleshoot product questions and complex issues to provide resolution and improved customer service.
• Handle and resolve complex customer issues and escalated customer calls, ensuring effective long-term problem resolution and an improved customer experience.
• Document and record all injury complaints within Agile.
• Provide product education to new hired Customer Care Associates, existing Care team members and Enovis employees as needed.
• Assist field sales representatives with cross references of competitor products.
• Process casting orders for custom bracing.
• Collaborate with Customer Care, Marketing, Engineering, Quality and Sales teams on new product launches, product updates, quality issues and general product information.

Requirements

• Bachelor's Degree in Kinesiology, Exercise Science, Athletic Training, Nursing or related field required
• Experience working with Orthopedic bracing preferred
• Minimum of 1 year of clinical experience.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all levels.
• Proficient in MS office suite (SharePoint, Excel, Word and PowerPoint)
• English advanced level: Excellent verbal and written communication skills.
• Flexibility to work any shift between the hours of 5am - 5pm PST.
• Responsive to urgent needs and demands.
• Punctual, regular, and consistent attendance is required.
• Exceptional customer service skills.

EQUAL EMPLOYMENT OPPORTUNITY

Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.