Customer Care Pro (MedTech) — Urgent Order Support

Enovis Corporation; Tijuana; Híbrido; MXN 260.000 - 340.000; Jornada completa

Descripción de la vacante

Enovis Corporation in Tijuana, Baja California, is seeking a Customer Care Associate to handle inbound/outbound calls and email inquiries, process orders, and resolve issues with a focus on total customer satisfaction.

The role collaborates with Supply Chain and Manufacturing to obtain ETAs, documents interactions, and communicates clearly with customers while maintaining high service standards; minimum 2 years' experience in customer service is preferred, with med device/manufacturing exposure

Formación

• Minimum 2 years of experience in customer service.
• Experience in MedDevice/Manufacturing industry preferred.
• Excellent verbal and written communication skills.

Responsabilidades

• Handle inbound and outbound customer calls, providing accurate information regarding orders, products, pricing, and service inquiries.
• Process customer orders accurately and efficiently.
• Expand relationships with the field by offering alternative solutions when applicable.
• Collaborate with Supply Chain and Manufacturing to determine ETAs for deficient products.
• Manage customer communications via email and ensure timely responses.
• Identify and resolve high-level customer service issues.
• Explain complex issues in a clear and understandable manner.
• Gather data requirements from customers and coordinate with data analyst for data needs.
• Coordinate with department teammates to fulfill customer needs promptly.
• Represent Enovis professionally and ethically at all times.
• Document customer interactions and follow up on open requests.

Conocimientos

Customer service

MedDevice industry

Oracle

Agile

Salesforce

Communication

Data analysis

Multitasking

Attendance

Team collaboration

Herramientas

Oracle

Agile

Salesforce

Descripción del empleo

Enovis Corporation in Tijuana, Baja California, is seeking a Customer Care Associate to handle inbound/outbound calls and email inquiries, process orders, and resolve issues with a focus on total customer satisfaction.

The role collaborates with Supply Chain and Manufacturing to obtain ETAs, documents interactions, and communicates clearly with customers while maintaining high service standards; minimum 2 years' experience in customer service is preferred, with med device/manufacturing exposure