Orthopedic Bracing & Support Specialist — Tech Support

Enovis; Tijuana; Presencial; MXN 300.000 - 450.000; Jornada completa

Descripción de la vacante

Enovis Bracing & Supports Product Specialist position in Mexico provides advanced orthopedic product technical support to internal and external customers, including care associates and sales reps. You will address inquiries via calls, email and Teams, troubleshoot issues, and educate staff on products.

Requirements include a Bachelor's degree in a related field, at least 1 year of clinical experience, strong communication, MS Office proficiency, and English at an advanced level.

Formación

• Bachelor's Degree in Kinesiology, Exercise Science, Athletic Training, Nursing or related field.
• Experience with orthopedic bracing preferred.
• Minimum 1 year of clinical experience.
• Strong communication and interpersonal skills.
• Proficient in MS Office (SharePoint, Excel, Word and PowerPoint).
• English advanced level: excellent verbal and written communication.
• Flexibility to work any shift between 5am - 5pm PST.
• Responsive to urgent needs and demands.
• Punctual, regular, and consistent attendance is required.
• Exceptional customer service skills.

Responsabilidades

• Provide orthopedic product technical assistance to internal and external customers through emails and phone conversations.
• Provide product recommendations for customers, end-users and field sales representatives.
• Troubleshoot product questions and complex issues to provide resolution and improved customer service.
• Handle and resolve complex customer issues and escalated customer calls, ensuring effective long-term problem resolution and an improved customer experience.
• Document and record all injury complaints within Agile.
• Provide product education to new hired Customer Care Associates, existing Care team members and Enovis employees as needed.
• Assist field sales representatives with cross references of competitor products.
• Process casting orders for custom bracing.
• Collaborate with Customer Care, Marketing, Engineering, Quality and Sales teams on new product launches, product updates, quality issues and general product information.

Conocimientos

Communication skills

Interpersonal skills

English (Advanced)

Educación

Bachelor's degree

Herramientas

MS Office

SharePoint

Excel

PowerPoint

Descripción del empleo

Enovis Bracing & Supports Product Specialist position in Mexico provides advanced orthopedic product technical support to internal and external customers, including care associates and sales reps. You will address inquiries via calls, email and Teams, troubleshoot issues, and educate staff on products.

Requirements include a Bachelor's degree in a related field, at least 1 year of clinical experience, strong communication, MS Office proficiency, and English at an advanced level.