Organizational Change Management (OCM) Specialist

IBM; Región Centro; On-site; MXN 450,000 - 750,000; Full time

Job summary

IBM in Guadalajara, Mexico seeks an experienced Organizational Change Management (OCM) Specialist to support transformation initiatives through stakeholder engagement, communications, training, and adoption activities. The role emphasizes workshop facilitation, engaging communications, and multimedia content creation for successful adoption.

The position requires strong presentation skills and collaboration with business stakeholders to drive readiness and adoption across programs.

Qualifications

• Experience supporting Organizational Change Management (OCM) initiatives, processes, and adoption activities.
• Strong workshop facilitation and stakeholder engagement skills.
• Excellent communication and presentation skills, with the ability to comfortably speak to large audiences.
• Experience creating graphics, videos, animations, and user engagement content using tools such as Figma, Clipchamp, Synthesia, or similar platforms.

Responsibilities

• Support and execute Organizational Change Management strategies, plans, and adoption activities for business transformation initiatives.
• Facilitate workshops, stakeholder sessions, training events, and change readiness activities.
• Develop communication, training, and adoption materials, including presentations, guides, videos, infographics, and other multimedia content.
• Create engaging visual assets using modern content creation tools to drive user awareness and adoption.
• Collaborate with project teams and business stakeholders to monitor change impacts, gather feedback, and improve organizational readiness.
• Manage and maintain team knowledge repositories and documentation platforms, including Cloud Confluence.

Skills

OCM

Workshop facilitation

Stakeholder engagement

Communication

Presentation skills

Content creation tools

Tools

Figma

Clipchamp

Synthesia

Confluence

Job description

We are seeking an experienced Organizational Change Management (OCM) Specialist to support transformation initiatives through stakeholder engagement, communications, training, and adoption activities. The ideal candidate will have experience facilitating workshops, creating engaging communication materials, and enabling successful organizational change. This position requires strong presentation skills, creativity, and the ability to work closely with business stakeholders. The role is based in Guadalajara, Mexico.

Your Role And Responsibilities

• Support and execute Organizational Change Management strategies, plans, and adoption activities for business transformation initiatives.
• Facilitate workshops, stakeholder sessions, training events, and change readiness activities.
• Develop communication, training, and adoption materials, including presentations, guides, videos, infographics, and other multimedia content.
• Create engaging visual assets using modern content creation tools to drive user awareness and adoption.
• Collaborate with project teams and business stakeholders to monitor change impacts, gather feedback, and improve organizational readiness.
• Manage and maintain team knowledge repositories and documentation platforms, including Cloud Confluence

Required Technical And Professional Expertise

• Experience supporting Organizational Change Management (OCM) initiatives, processes, and adoption activities.
• Strong workshop facilitation and stakeholder engagement skills.
• Excellent communication and presentation skills, with the ability to comfortably speak to large audiences.
• Experience creating graphics, videos, animations, and user engagement content using tools such as Figma, Clipchamp, Synthesia, or similar platforms.

Preferred Technical And Professional Experience

• Experience performing functional testing from an end-user or business-user perspective.
• Familiarity with user acceptance testing (UAT), business process validation, and adoption readiness activities.
• Experience supporting digital transformation, system implementations, or enterprise change programs.