Change Communications & Training Specialist

O'Reilly Autopartes México; Región Centro; On-site; MXN 420,000 - 640,000; Full time

Job summary

O'Reilly Autopartes México is seeking an OCM Communications & Training Specialist to support organizational change initiatives through the development, coordination, and execution of change communications and learning materials. You will translate complex changes into clear communications, partner with stakeholders, and create job aids, guides, and training content to enable business transformation.

The role requires 4+ years in communications or training, strong writing and presentation skills,

Qualifications

• Bachelor's degree in Communications, Marketing, Education, Organizational Development, Human Resources, Business Administration, Technical Writing, Instructional Design, or a related field.
• Minimum four (4) years of experience in communications, training, technical writing, instructional design, learning and development, or related disciplines.
• Experience creating employee communications, training materials, presentations, job aids, and knowledge articles.
• Ability to translate complex changes into clear, audience-appropriate materials.
• Experience supporting cross-functional projects in a business environment.
• Strong written communication, editing, and content development skills.
• Excellent storytelling and presentation development abilities.
• Knowledge of learning principles and change management concepts.
• Familiarity with PMO or project-driven environments.

Responsibilities

• Develop, edit, and maintain change management communications supporting project objectives and adoption efforts.
• Create employee-facing materials including emails, announcements, presentations, FAQs, intranet content, and reinforcement communications.
• Support execution of communication plans and learning materials produced by OCM Leads and Project Teams.
• Translate technical and organizational changes into clear communications and training deliverables.
• Collaborate with stakeholders to gather information for communications and training.
• Design and maintain presentation materials for project updates and training sessions.
• Develop user guides, SOPs, knowledge articles, and other learning resources.
• Incorporate policies and compliance requirements into training materials.
• Identify training needs and support role-based learning and enablement solutions.

Skills

Change communications

Training content development

Stakeholder collaboration

Editing & proofreading

Presentation design

Storytelling

Time management

Interpersonal skills

Education

Bachelor's degree in Communications, Marketing, Education, Organizational Development, Human Resources, Business Administration, Technical Writing, Instructional Design, or related field

Tools

Microsoft Office

SharePoint

Confluence

Adobe Premiere

Adobe Creative Suite

Illustrator

Job description

The OCM Communications & Training Specialist is responsible for supporting Organizational Change Management (OCM) initiatives through the development, coordination, and execution of change communications, training materials, employee enablement content, and reinforcement activities. This role serves as a key contributor in helping employees understand, adopt, and sustain business and technology changes through effective communication, learning, and engagement strategies.

The OCM Comms & Training Specialist partners closely with OCM Leads, Project Managers, business stakeholders, subject matter experts, and functional teams to translate change strategies into clear, impactful communications and learning solutions. The role is responsible for creating and maintaining communication deliverables, training content, presentations, job aids, user guides, knowledge articles, and other Team Members-facing materials that support successful business transformation, technology implementation, and organizational change initiatives.

Essential Job Functions:

• Develop, edit, and maintain change management communications that support project objectives, organizational goals, and employee adoption efforts.
• Create employee-facing communication materials, including emails, announcements, presentations, FAQs, leadership talking points, intranet content, meeting invitations, videos, awareness campaigns, and reinforcement communications.
• Support execution of communication plans developed by OCM Leads and Project Teams.
• Translate technical, operational, process, and organizational changes into clear, concise, and audience-appropriate communications.
• Partner with business stakeholders, subject matter experts, OCM Taskforces, OCM Manager and project teams to gather information required for communication and training deliverables.
• Create and maintain presentation materials for project updates, stakeholder meetings, training sessions, leadership communications, awareness campaigns, and organizational announcements.
• Design, develop, and maintain training materials, user guides, job aids, quick reference guides, standard operating procedures (SOPs), knowledge articles, process documentation, and other employee learning resources.
• Incorporating existing and new policies, procedures, or compliance requirements into training.
• Assist in identifying training needs and support development of role-based learning and enablement solutions.
• Support development of employee readiness, awareness, and reinforcement materials related to business and technology transformation initiatives.
• Participate in continuous improvement efforts related to employee communications, learning effectiveness, and change enablement practices.
• Support special projects, organizational initiatives, and cross-functional teams as assigned.
• Maintain awareness of Organizational Change Management principles, methodologies, and best practices to support future career growth within the OCM function.
• Sometimes will be required to assist on the coordination and support on training activities, workshops, webinars, demonstrations, and knowledge transfer sessions.

Required Skills, Education & Experience:

• Bachelor's degree in Communications, Marketing, Education, Organizational Development, Human Resources, Business Administration, Technical Writing, Instructional Design, or a related field required.
• Minimum four (4) years of experience in communications, training, technical writing, instructional design, learning and development, employee communications, organizational change management, or a related discipline.
• Experience developing employee communications, training materials, presentations, job aids, process documentation, user guides, and other enablement content supporting business, technology, or organizational changes.
• Experience translating complex technical, operational, or business concepts into clear and understandable communications and learning materials.
• Experience supporting projects and cross-functional initiatives in a business environment.
• Strong written communication, editing, proofreading, and content development skills.
• Strong presentation development, visual communication, and storytelling skills.
• Knowledge of communication planning, employee engagement, and organizational communication principles.
• Knowledge of instructional design principles, adult learning methodologies, and training development practices.
• Familiarity with Organizational Change Management concepts, employee adoption principles, and change enablement practices.
• Ability to manage multiple assignments, priorities, and deadlines simultaneously.
• Strong organizational skills and attention to detail.
• Excellent interpersonal, collaboration, relationship-building, and customer service skills.
• Strong verbal communication and facilitation skills.
• Proficiency with Microsoft Office applications, collaboration tools such as SharePoint, Confluence.
• Proficiency with content creation tools such as Adobe Premiere, Adobe Suite and Illustrator.
• Ability to gather information from multiple stakeholders and develop accurate, high-quality deliverables with minimal supervision.
• Ability to work effectively in a fast-paced, dynamic, and changing environment.
• Strong commitment to quality, continuous improvement, and execution excellence
• Experience supporting Organizational Change Management, business transformation, or technology implementation initiatives.
• Familiarity with ADKAR, PROSCI, or similar Change Management methodologies.
• Experience working within a Project Management Office (PMO) or project-driven environment.
• Experience supporting retail, distribution, logistics, supply chain, manufacturing, or multi-location operations.