Order Orchestrator: On-Time Delivery & Customer Success

FLSmidth; Monterrey; Presencial; MXN 260.000 - 380.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Recognition platform

Descripción de la vacante

FLSmidth in Monterrey, Mexico, is seeking an Order Execution Specialist to manage the complete customer order lifecycle from entry to delivery. You will coordinate with production, logistics, and sales to ensure product availability and on-time delivery, while keeping customers informed with timely updates.

Ideal candidates have a degree in business or related field and at least 2 years in customer service, order coordination, or logistics.

Formación

• Bachelor’s degree or technical diploma in Business Administration, International Trade, Logistics, or a related field.
• Minimum of 2 years of experience in customer service, order coordination, or logistics roles, preferably within the industrial sector.
• Advanced proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with ERP systems (SAP, Oracle, or similar).
• Excellent verbal and written communication skills with customers and colleagues.
• Strong attention to detail and ability to work under pressure in a dynamic environment.
• Proactive mindset, problem-solving, and accountability.
• Intermediate to advanced English proficiency preferred.

Responsabilidades

• Manage and process customer orders in the ERP system, verifying the accuracy of order information (quantities, pricing, and delivery terms).
• Coordinate with production, logistics, and sales departments to ensure product availability and on-time delivery.
• Monitor order status, identifying and resolving any discrepancies or delays.
• Proactively communicate with customers to provide order updates, respond to inquiries, and resolve issues.
• Prepare and generate order-related documentation, including invoices, packing lists, and shipping documents.
• Maintain accurate records of all orders and customer correspondence.
• Collaborate on the continuous improvement of order execution processes.
• Support the resolution of product complaints or returns related to customer orders.

Conocimientos

Customer service

Order coordination

Communication skills

Problem solving

Attention to detail

English proficiency

Educación

Bachelor's degree or diploma

Herramientas

SAP

Oracle

Excel

Outlook

Word

Descripción del empleo

FLSmidth in Monterrey, Mexico, is seeking an Order Execution Specialist to manage the complete customer order lifecycle from entry to delivery. You will coordinate with production, logistics, and sales to ensure product availability and on-time delivery, while keeping customers informed with timely updates.

Ideal candidates have a degree in business or related field and at least 2 years in customer service, order coordination, or logistics.