Global Proposals & Orders Specialist – Monterrey

FLSmidth; Monterrey; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

FLSmidth is building a Global Business Center in Monterrey to provide key services across IT, Finance, HR and Customer Service. The center will also host a Manufacturing Center of Excellence as part of our global mining solutions.

We are seeking teammates who can translate customer requirements into proposals and orders, take end-to-end ownership, and collaborate across sales, engineering and procurement to deliver value with speed and quality.

Responsabilidades

• Improves customer service quality by translating customer requirements into proposals and orders.
• Take ownership of end-to-end process; communicate with all stakeholders.
• Collaborates closely with the Customer Relations Representatives, colleagues in sales and specialists in other departments on questions relating to technical issues, products, services, pricing etc. during proposal and order execution.
• Manages processes supporting that proposal and order handling is fulfilling our customers' expectations (Response time/Quality/DIFOT) and increases customer engagement.
• Build good relations with customers, Customer Relations Representatives and colleagues overseas.
• Communicate, handle, and organize parts and service cases within the organization.
• Translate customer requirements into proposals and orders.
• Drive export control.
• Contribute to cross-team knowledge' sharing of best practices.
• Co-ordination with Purchase department or vendors directly for vendor offers.
• Efficient way of doing Costing, Preparation of Techno Commercial proposal, Order release.
• Ensuring quality & timeliness of proposal/Order deliverables.
• Co-ordination with Engineering for product validation
• Follow up on CRM opportunities in collaboration with sales managers and other stakeholders
• Handles claims, minimizing potential negative impact towards our customer.
• Follows-up on Overdue receivables.

Descripción del empleo

FLSmidth is building a Global Business Center in Monterrey to provide key services across IT, Finance, HR and Customer Service. The center will also host a Manufacturing Center of Excellence as part of our global mining solutions.

We are seeking teammates who can translate customer requirements into proposals and orders, take end-to-end ownership, and collaborate across sales, engineering and procurement to deliver value with speed and quality.