Digital Operations Analyst

Maxima Apparel; Naucalpan de Juárez; On-site; MXN 30,000 - 45,000; Full time

Job summary

A leading apparel company located in Naucalpan de Juárez is seeking a detailed and organized Digital Operations Analyst. This role involves supporting daily operations across various digital channels, ensuring order processing, inventory updates, and effective coordination with teams. The ideal candidate should possess advanced Excel skills and an analytical mindset, with an eagerness to learn digital tools. Strong attention to detail and the ability to communicate clearly are essential for success in this fast-paced environment.

Qualifications

• Intermediate to advanced Excel skills including VLOOKUP and Pivot Tables.
• Intermediate English level for reading and communication.
• Strong attention to detail and numerical accuracy.

Responsibilities

• Import customer purchase orders into the ERP system.
• Maintain inventory levels across digital platforms.
• Assist with customer service support by creating replacement orders.

Skills

Excel skills (VLOOKUP, Pivot Tables)

Reading comprehension in English

Attention to detail

Problem-solving abilities

Proactive attitude

Clear communication

Job description

Job Description – Digital Operations Analyst

About the position:

Digital Operations Analyst supports the day-to-day operational tasks for our e-commerce, dropship, and marketplace channels. The profile will focus on order processing, inventory updates, shipment preparation, and coordination with warehouse and customer service teams. The position requires an analytical and organized individual capable of supporting daily digital operations.

Responsibilities

1. Order Processing

• Import customer purchase orders in the ERP.
• Generate Factory Purchase Orders (FPOs) and assist with production tracking.
• Record received finished goods inventory once production is completed.

2. Inventory Updates

• Upload and maintain inventory levels across multiple digital platforms.
• Assist in identifying and reporting stock discrepancies.
• Generate Pick Tickets and coordinate with the warehouse for order processing.
• Create shipping labels on different platforms such as UPS, FedEx, and DHL eCommerce, etc.
• Upload order confirmation and tracking numbers across multiple platforms.

3. Customer Service Support

• Create replacement or reshipment orders requested by Customer Service.

Qualifications

• Intermediate to advanced Excel skills (VLOOKUP, Pivot Tables, filters, basic data cleaning).
• Intermediate English level (reading comprehension and basic written communication).
• E-commerce experience preferred but not mandatory
• Strong attention to detail and numerical accuracy.
• High sense of organization and ability to follow structured processes.
• Willingness to learn digital tools and operational workflows.
• Analytical mindset with good problem-solving abilities.
• Strong attention to detail and ability to manage multiple tasks
• Clear and concise communication across the multiple areas.
• Ability to work collaboratively with warehouse, production, and customer service teams.
• Proactive attitude and willingness to learn.