Order Management & Accounts Support Analyst

Confidential; Ciudad de México; Presencial; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Major Medical Expense Plan

Life insurance

Saving fund: 10% of your base salary

Christmas bonus averaging 30 days' pay

Descripción de la vacante

Confidential in Mexico City is seeking an entry-level Account Support Rep Asc. to handle day-to-day account interactions and order processing, acting as the focal point for assigned accounts and monitoring customer issues from start to finish.

The ideal candidate is an analytical individual with great attention to detail and an ability to communicate difficult information in a neutral and professional manner.

Formación

• Bachelor’s degree or equivalent in Business Administration, Purchasing, or related field.
• 0–2 years of related experience.
• Excellent administrative, organizational, and communication skills.
• Strong analytical skills and attention to detail.
• Ability to operate under pressure managing multiple accounts and demanding situations.
• Ability to manage multiple priorities in an effective manager.
• Proficiency in Excel, PowerPoint, and other Microsoft Office applications.
• Comprehensive spoken and written English.
• Comprehensive spoken and written French if applicable.

Responsabilidades

• Process orders for assigned accounts, ensuring accuracy and required documentation.
• Manage Salesforce queue and reassign more complex cases to more senior Account Support Reps.
• Request SKU creation and provide constant maintenance on Special Pricing SKUs to ensure cost is updated and reflecting correctly in customer portals.
• Handle RMA and CRB requests from start to finish, ensuring all actions are properly taken and following up on completion.
• Respond to basic customer inquiries such as ETA requests, invoice copy delivery, and shipment tracking information.
• Provide open order management for various order issues such as ensuring orders are not stuck on hold, confirming POs are being cut to vendors and ETAs are not past due, and requesting order closure from procurement for orders that have been invoiced by vendors.
• Assist with Marketplace Portal set up and continuous maintenance per customer requirements.
• Maintain constant communication with the account team and other ASRs as needed to ensure smooth flow of end-to-end customer operations.
• Manage incoming/outgoing calls as per customer specific or team requirements.
• Provide quotes directly to customers or account teams for EUC equipment, identifying upselling opportunities for the items that are being quoted.
• Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the comp

Conocimientos

Analytical skills

Administrative skills

Excel

PowerPoint

Microsoft Office

Advanced English

French language

Salesforce

Educación

Bachelor’s degree in Business Administration or related field

Herramientas

Salesforce

Descripción del empleo

Confidential in Mexico City is seeking an entry-level Account Support Rep Asc. to handle day-to-day account interactions and order processing, acting as the focal point for assigned accounts and monitoring customer issues from start to finish.

The ideal candidate is an analytical individual with great attention to detail and an ability to communicate difficult information in a neutral and professional manner.