Order Experience Representative, ll

Zebra Technologies Corporation; México; Híbrido; MXN 240.000 - 360.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

Well-being day

Resumo da vaga

Zebra Technologies Corporation in Mexico City is seeking a Customer Order Specialist to manage the quote-to-order process, ensuring accurate PO entry and service contracts. You will serve as the SME for customers and internal teams, delivering a smooth ordering and invoicing experience.

The role emphasizes data accuracy, collaboration across departments, and adherence to customer strategy, with hybrid work and adaptable hours to support balance and efficiency.

Qualificações

• High School diploma or equivalent.
• 1-2 years of experience in data entry, order management, or a related field.
• Strong data entry skills with high attention to detail and quality.
• Fluent in English (written and verbal).
• Solid professional work behaviors, including time management and teamwork.

Responsabilidades

• Drive the accurate entry of new product and/or service contract order data, ensuring data accuracy and process adherence.
• Serve as the primary contact for key accounts, managing complex contracts with variable billing or consolidation requirements.
• Achieve or exceed all departmental metrics through strong organization, prioritization skills, and personal responsibility.
• Provide timely price quotas and ensure proper recording and tracking of all assigned orders.
• Coordinate with internal departments to resolve inquiries regarding order status, invoicing, product availability, or quality issues.
• Collaborate with management and demonstrate strong teamwork to address and resolve complex issues.
• Uphold the OEX customer strategy, leading by example to deliver a positive customer experience.

Conhecimentos

Data entry

Order management

Attention to detail

English fluency

Teamwork

Formação

High School diploma

Ferramentas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrição da vaga

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about-locally and globally. Come make an impact every day at Zebra.

What We're Looking For

As a Customer Order Specialist, you will be a key player in our Order Experience (OEX) organization, responsible for all aspects of customer care related to the quote-to-order process. You will ensure the accurate entry of purchase orders and service contracts, acting as a subject matter expert for our customers and internal teams. Your role is crucial for delivering a positive ordering and invoicing experience to our customers and partners.

Responsibilities

• Drive the accurate entry of new product and/or service contract order data, ensuring data accuracy and process adherence.
• Serve as the primary contact for key accounts, managing complex contracts with variable billing or consolidation requirements.
• Achieve or exceed all departmental metrics through strong organization, prioritization skills, and personal responsibility.
• Provide timely price quotas and ensure proper recording and tracking of all assigned orders.
• Coordinate with internal departments to resolve inquiries regarding order status, invoicing, product availability, or quality issues.
• Collaborate with management and demonstrate strong teamwork to address and resolve complex issues.
• Uphold the OEX customer strategy, leading by example to deliver a positive customer experience.

Qualifications

Minimum Qualifications

• High School diploma or equivalent.
• 1-2 years of experience in data entry, order management, or a related field.
• Strong data entry skills with high attention to detail and quality.
• Fluent in English (written and verbal).
• Solid professional work behaviors, including time management and teamwork.

Preferred Qualifications

• Intermediate level skills in Microsoft Office (Word, Excel, Outlook).
• Strong analytical skills and intermediate problem-solving abilities.
• Knowledge of service order policies and processes.
• Strong communication and customer service skills.

Benefits

• We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.